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Yes:
Put the transmitter in another place. Keep it away from the loudspeakers.
If the problem persists, please call 1-800-303-0244.
3.
PROBLEM:
The range is too short,
how do we cope with this problem?
3.1
Is the transmitter placed on a metallic surface or near a large metallic object?
No:
Your transmitter is probably defective.
Call us at 1-800-303-0244.
Yes:
Move the transmitter, place it on a wooden floor and check the range again.
Does that improve the range?
Yes:
Your system is operating correctly. For maximum results, keep your transmitter
away from any metallic object.
No:
Test the receiver battery.
Does it have at least 6 volts at its terminals?
No:
Change the battery.
Yes:
The receiver is damaged and should be replaced.
Call us at 1-800-303-0244.
4.
Problem:
There is no spray or it is very weak.
Do you have the impression that the dog does not feel the correction and/or that the receiver is
not sending any spray?
For a longhaired dog, you can begin by cutting the hair at the neck level so that there is a better
contact between the collar and is throat. Be sure that the collar is correctly adjusted (without
being too tight).
If the receiver does not send any spray and the dog does not feel any correction, the receiver is
probably damaged.
Call us at 1-800-303-0244.
5.
Problem:
My batteries have a very short service life.
If your dog tests the boundaries too often, the batteries will wear out more rapidly. In that case,
further training would be good. Do not store the receiver near a TV set or any other electronic
appliance. The receiver will not be active but will be alert and will interpret lost signals. We
suggest that you take the batteries out of the receiver when it is not in use.
5.1
You have tried all the recommendations above and the batteries still wear out rapidly?
Your receiver is damaged and consequently battery life is shorter.
Call us at 1-800-303-0244.
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