Samsung TabPro Pen Mode D'emploi page 15

Appendix
Troubleshooting
Before contacting a Samsung Service Centre, please attempt the following solutions.
Your C Pen cannot be used
When the battery is completely discharged, your C Pen cannot be used. Fully charge the
battery before using the C Pen.
Your C Pen freezes
Press and hold the Up button or the Down button for approximately three seconds to enter
Bluetooth pairing mode. When the C Pen enters Bluetooth pairing mode, connect the devices
again, and then check the operation of the C Pen.
If the problem is still not resolved, contact a Samsung Service Centre.
Another Bluetooth device cannot locate your C Pen
• E nsure that your C Pen is in Bluetooth pairing mode.
• E nsure that your C Pen and the other Bluetooth device are within the Bluetooth
connection range (10 m).
If the problem is still not resolved, contact a Samsung Service Centre.
Your C Pen cannot connect to another Bluetooth device
• E nsure that your C Pen and the other Bluetooth device are within the maximum
Bluetooth range (10 m).
• O n the device you want to connect with, disconnect all paired devices and try to connect
again.
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