Additional Faq - weBoost Home 4G Instructions D'installation

3. Follow the same steps for a green/red
blinking light until the light goes solid
green.
4. If more separation is not possible and
the coverage of the booster is too
small with a green/red blinking light
indicating reduced gain, contact the
weBoost Customer Support Team for
assistance: 866-294-1660.
Fixing Orange Light Issues
If one or more lights on the Signal Booster
are orange:
1. Move the Outside Antenna away from
the strongest cellular signal in small
increments until the light turns green
or green/orange blinking.
Move the outside antenna
away from the strongest
2. If the light remains orange, or if the
green/orange blinking light indicating
reduced gain is not providing enough
coverage area, contact the weBoost
Customer Support Team for assistance:
866-294-1660.
Inside area needing increased signal Inside area needing increased signal
Lights Off
If one or more of the lights on the Signal
Booster are off verify power to your surge
protected power strip.
NOTE: The Signal Booster can be reset by
disconnecting and reconnecting the power
supply.
For additional descriptions on
troubleshooting, see the install video at
weboost.com/us/home4Gvideo.
Need help?
cellular signal in small
increments
www.weBoost.com

Additional FAQ:

What hours can I contact customer support?
Customer Support can be reached from 7:00am
to 6:00pm MST, by calling (866-294-1660), or by
email, at customer@weboost.com.
How does weather affect the performance of
my Outside Antenna?
Water vapor (e.g. rain, fog, snow or other
precipitation) creates an effective filter to cellular
signal. In times of heavy precipitation, you may
see less performance.
What's the difference between the 800 MHz
and the 1900 MHz bands? How do I know
which MHz band my cell phone uses?
The Home 4G works with all major North
American cellular providers on the 800 & 1900
MHz frequencies. Traditionally, 800/1900MHz are
associated with voice and 3G data; while 700MHz
and 1700/2100MHz are associated with 4G data.
Why do I need to maintain at least 20 feet of
separation, but no more than 50 feet? OR Why
do I need to create so much distance between
the antennas?
Antennas connected to a booster create a sphere
of signal. When these sphere's overlap, a
condition called oscillation occurs. This oscillation
can be thought of as noise, which causes the
booster to shut down to prevent damage from
occurring. The best way to keep these spheres of
signal from creating noise is to maintain separation
between your inside and Outside Antennas.
However – as any cable has loss, we recommend
that you try to minimize the total separation to keep
within the range of 20-50 feet.
Carrier Frequency Use
We recommend visiting www.wirelessadvisor.com
(United States) or http://bit.ly/1mQf2Gl (Canada)
for information regarding the frequency band
used by your cell service provider in a specific
geographical location.
Customer Support 866-294-1660
Mon.- Fri. Hours: 7 am to 6 pm MST
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