TROUBLESHOOTING
• Check the following before contacting technical support.
Problem
The unit does not work. The power is not connected.
The device does not
dehumidify.
The dehumidifier works,
but reduces the relative
humidity insufficiently.
Possible Causes
The water container is full.
The water container has not
been replaced correctly.
The air filter is clogged.
The temperature or relative
humidity in the room where
the device is operating is too
low.
The room is too large.
There are too many sources of
humidity.
There is too much ventilation.
Solution
Insert the plug into the wall
outlet.
Remove the water from the
container.
Place the water container in
the correct position.
Clean the air filter.
It is normal that the device
does not dehumidify in these
conditions.
We recommend using a
dehumidifier with a greater
capacity.
We recommend using a
dehumidifier with a greater
capacity.
Reduce ventilation (e.g. close
windows and shut doors.)
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