Smart Diagnosis™ Function - Signature Kitchen Suite SKSDW2401S Mode D'emploi

46 SMART FUNCTIONS
Smart Diagnosis™ Function
Should you experience any problems with the
appliance, it has the capability of transmitting data via
your telephone to the SIGNATURE KITCHEN SUITE
Customer Information Center. NFC or Wi-Fi equipped
models can also transmit data to a smartphone using
the SIGNATURE KITCHEN SUITE application.
Smart Diagnosis™ through the
Customer Information Center
For appliances with the
This gives you the capability of speaking directly to
our trained specialists. The specialist records the data
transmitted from the appliance and uses it to analyze
the issue, providing a fast and effective diagnosis.
1 Call the SIGNATURE KITCHEN SUITE
Customer Information Center at:
(U.S.A.) 1-855-790-6655
(Canada) 1-888-542-2623
2 When instructed to do so by the call center,
place the mouthpiece of the phone close to the
Smart Diagnosis™ icon. Do not press any other
buttons.
3 Press and hold Download Cycle until a
countdown displays on the appliance.
4 Keep the phone in place until the tone
transmission has finished.
5
Once the countdown is over and the tones have
stopped, resume your conversation with the call
center agent, who will then be able to assist you
using the information transmitted for analysis.
NOTE
Smart Diagnosis™ cannot be activated unless
the appliance can be turned on using the Power
button. If the appliance cannot be turned on,
troubleshooting must be done without using Smart
Diagnosis™.
For best results, do not move the phone while the
tones are being transmitted.
If the call center agent is not able to get an accurate
recording of the data, you may be asked to try
again.
The Smart Diagnosis™ function depends on the
local call quality.
Bad call quality may result in poor data transmission
from your phone to the call center, which could
cause Smart Diagnosis™ to malfunction.
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The SIGNATURE KITCHEN SUITE
Smart Diagnosis™
For appliances with the
Use the Smart Diagnosis feature in the SIGNATURE
KITCHEN SUITE application for help diagnosing
issues with the appliance without the assistance
of the SIGNATURE KITCHEN SUITE Customer
Information Center.
Follow the instructions in the SIGNATURE KITCHEN
SUITE application to perform a Smart Diagnosis
using your smartphone.
NOTE
Smart Diagnosis™ cannot be activated unless
the appliance can be turned on using the Power
button. If the appliance cannot be turned on,
troubleshooting must be done without using Smart
Diagnosis™.
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