Before you call for service...
Truth or myth?
Below is a list of truths and myths to help you better understand your frontload washer
Truth or Myth?
There is not enough water
to properly wash my clothes
My frontload washer may
add time or run longer than
the original displayed time.
I should see suds/foam
during a wash cycle in the
frontload washer.
It is best to wash full loads
and like fabrics together.
I need to keep the washer
level for proper operation
and to reduce vibration.
It is impossible to overload
a frontload washer.
If not periodically cleaned,
my wash basket and gasket
may not maintain a fresh
smell.
Frontload washers have a
be cleaned periodically.
I cannot add items to a
wash cycle once it has
started.
Items left in pockets can
cause damage to the
rubber door gasket
Answer
Explanation
MYTH
load. Except for certain cycles like Handwash and Tub Clean that use more
water, you will not see a visible water line on the door glass.
Occasionally, the washer may need to add more time to the cycle. This is mainly
due to automatic load redistributions to better balance the load and reduce
vibration. It is normal operation for the washer to add time to the cycle to
TRUE
rebalance the load. Common causes of out-of-balance loads or longer cycle
washer, or exceeding the recommended maximum load sizes.
HE detergents, which should be the only detergents used in your
GE Appliances frontload washer, have been formulated to clean effectively
without causing a build-up of suds. If you add detergent until a
MYTH
visible suds/foam level is reached, you may be using too much
detergent and negatively impacting washer performance.
Remember, more suds/foam does not equal more cleaning
power. Follow the manufacturer's directions for HE detergent.
Wash multiple similar garments at one time for best results. Washing single
TRUE
items can cause an out-of-balance condition.
TRUE
if the washer is installed on a pedestal. Leveling the legs on the washer or the
pedestal require the same steps.
Although the capacity of the frontload washer allows for larger loads than a
traditional topload washer, care must be taken to not overload the wash basket.
See the Loading the Washer section for recommended maximum load sizes.
MYTH
Overloading the washer can lead to reduced wash performance and clothes
becoming trapped between the door glass and the gasket, possibly causing
damage to your gasket or your clothes.
This is true for all washers, not just frontload. Regularly run a Tub Clean cycle
and clean around the rubber door gasket. When not in use, you may leave the
TRUE
door slightly open for the inside of the washer to air dry. Close supervision is
necessary if this appliance is used by or near children.
Due to the nature of the frontload washer, it is sometimes possible for small
so they do not damage the drain pump. To retrieve lost items, clean out the
TRUE
are long drain and cycle times, wet clothes at the end of a cycle, incomplete
cycles or washer pausing in the middle of a cycle.
To add items after the washer has started, press Start/Pause or the Add
Garment button and wait until the door is unlocked. The drain pump may run
MYTH
locked. After the door unlocks, open gently. Add items, close the door and press
Start/Pause to restart.
This is true for all frontload washers. Remove all loose items from your clothes.
TRUE
Care and Cleaning section), un-level
Care and Cleaning section). Indicators of a clogged pump
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