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FAQs

Why does the sound cut out?
If you are outdoors there are no walls or ceilings for the signal to bounce off. Your
body is mostly water which blocks Bluetooth signals so try and have your music
player on the RIGHT side and above waist height if possible. If indoors the player and
earphones may be too far apart so reduce the distance to a few metres.
Why does red LED flash twice every 30 seconds?
The headset has low power, it needs to be recharged.
Why isn't the red LED on when charging?
a.
Please make sure the charger connects well with the headset
b.
When you don't use the headset for a long time, the battery may dry up. At this
time, you have to charge the battery for 30 minutes, and then the red LED will
be on.
How far is the effective range between the headset and Bluetooth mobile
phone?
According to the Bluetooth standard, the max. controllable range of Class II headset is
10 meters. It varies in different environments.
What to do when my mobile phone can not search and find the headset?
The mobile phone will not find the headset if the headset and mobile phone are not in
pairing mode. Make sure the headset is in pairing mode and in the effective working
range, and then the headset can be paired and connected.
Why can't I hear voices from the headset?
a.
Make sure the headset is turned on
b.
Ensure the volume of the headset is not too low or muted;
c.
Make sure the headset connects well with your mobile phone;
d.
Ensure the distance between the headset and your mobile phone is in the
normal working scope.
Why is there no voice audio when making a call with the headset?
a.
Make sure your mobile phone is in a strong signal area;
b.
Ensure the headset is in the functional range.
Why can't I remotely control the pause, play, previous track and next track
functions with the headset when playing music?
This function needs the Bluetooth device paired with the headset to support AVRCP
(Audio/Video Remote Control Profile). Please make sure your mobile phone or
Bluetooth transmitter supports AVRCP profile.
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