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in effect (available via the Internet at www.arb-forum.com, or via telephone at 1-800-474-2371). The arbitration will be
limited solely to the dispute or controversy between you and Dell. Any award of the arbitrator(s) shall be final and
binding on each of the parties, and may be entered as a judgment in any court of competent jurisdiction. Information
may be obtained and claims may be filed with the NAF at P.O. Box 50191, Minneapolis, MN 55405.
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records
the transfer with us. The limited warranty on Dell-branded memory may not be transferred. You may record your
transfer by going to our website:
• If you are an Individual Home Consumer, go to
www.dell.com/us/en/dhs/topics/sbtopic_016_ccare.htm
• If you are a Home Office, Small, Medium, Large, or Global Commercial Customer, go to
www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_016_ccare.htm
• If you are a Government, Education, or Healthcare Customer, or an Individual Home Consumer who purchased
through an Employee Purchase Program, go to
www.dell.com/us/en/pub/topics/sbtopic_016_ccare.htm
If you do not have Internet access, please call Dell at 1-800-326-9463.
"Total Satisfaction" Return Policy
If you are an end-user customer who bought new products directly from Dell, you may return them to Dell up to 30
days after you receive them for a refund or credit of the product purchase price. If you are an end-user customer who
bought reconditioned or refurbished products from Dell, you may return them to Dell within 14 days after the date of
invoice for a refund or credit of the product purchase price. In either case, the refund or credit will not include any
shipping and handling charges shown on your invoice and will be subject to a fifteen percent (15%) restocking fee,
unless otherwise prohibited by law. If you are an organization that bought the products under a written agreement with
Dell, the agreement may contain different terms for the return of products than specified by this policy.
To return products, you must call Dell Customer Service at 1-800-387-5759 to receive a Credit Return Authorization
Number. To expedite the process of your refund or credit, Dell expects you to return the products to Dell in their
original packaging within five days of the date that Dell issues the Credit Return Authorization Number. You must also
prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment. You may return
software for a refund or credit only if the sealed package containing the floppy disk(s) or CD(s) is unopened. Returned
products must be in as-new condition, and all of the manuals, floppy disk(s), CD(s), power cables, and other items
included with a product must be returned with it. For customers who want to return, for refund or credit only, either
application or operating system software that has been installed by Dell, the whole system must be returned, along with
any media and documentation that may have been included in the original shipment.
The "Total Satisfaction" Return Policy does not apply to Dell | EMC storage products. It also does not apply to products
purchased through Dell's Software and Peripherals division. For those products, please instead refer to Dell's Software
and Peripheral's then-current return policy (see the following section, "Dell Software and Peripherals (Canada Only)").
Dell Software and Peripherals (Canada Only)
Third-Party Software and Peripherals Products
Similar to other resellers of software and peripherals, Dell does not warrant third-party products. Third-party software
and peripheral products are covered by the warranties provided by the original manufacturer or publisher only. Third
party manufacturer warranties vary from product to product. Consult your product documentation for specific warranty
information. More information may also be available from the manufacturer or publisher.
While Dell offers a wide selection of software and peripheral products, we do not specifically test or guarantee that all
of the products we offer work with any or all of the various models of Dell computers, nor do we test or guarantee all
of the products we sell on the hundreds of different brands of computers available today. If you have questions about
compatibility, we recommend and encourage you to contact the third-party software and peripheral product
manufacturer or publisher directly.
Dell-Branded Peripheral Products
Dell does provide a limited warranty for new Dell-branded peripheral products (products for which Dell is listed as the
manufacturer) such as monitors, batteries, memory, docking stations, and projectors). To determine which limited
warranty applies to the product you purchased, see the Dell invoice and/or the product documentation that
accompanied your product. Descriptions of Dell's limited warranties are described in preceding sections.
Return Policy
If you are an end-user customer who bought Dell Software and Peripherals products directly from a Dell company, you
may return Dell Software and Peripherals products that are in as-new condition to Dell up to 30 days from the date of
invoice for a refund of the product purchase price if already paid. This refund will not include any shipping and handling
charges shown on your invoice; you are responsible for those.
To return products, you must call Dell Customer Service at 1-800-387-5759 to receive a Credit Return Authorization
Number. You must ship the Dell Software and Peripherals products back to Dell in their original manufacturer's
packaging (which must be in as-new condition), prepay shipping charges, and insure the shipment or accept the risk of
loss or damage during shipment.
To qualify for refund or replacement, returned products must be in as-new condition, software products must be
unopened, and all of the manuals, floppy disk(s), CD(s), power cables, and other items included with a product must be
returned with it.
One-Year End-User Manufacturer Guarantee (Latin America and the Caribbean Only)
Guarantee
Dell Computer Corporation ("Dell") warrants to the end user in accordance with the following provisions that its branded
hardware products, purchased by the end user from a Dell company or an authorized Dell distributor in Latin America or
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