Dell TrueMobile 2300 Guide De L'utilisateur page 16

What do I do if I need warranty service?
Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your
Dell service tag number or order number available.
Individual Home Consumers; Home Office and Small Business Customers:
Technical Support and Customer Service
Medium, Large, and Global Commercial Customers; Government, Education, and Healthcare Customers; and
Value Added Resellers (VARs):
Technical Support
Customer Service
Government or Education Customers, or Individual Home Consumers who purchased through an Employee
Purchase Program:
Technical Support
Customer Service
Dell-Branded Memory
What will Dell do?
During the first year of all limited warranties: During the first year of all limited warranties, we will repair any Dell-
branded hardware products returned to us that prove to be defective in materials or workmanship. If we are not able to
repair the product, we will replace it with a comparable product that is new or refurbished.
When you contact us, we will issue a Return Material Authorization Number for you to include with your return. You
must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure the
shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or replacement
products to you. We will pay to ship the repaired or replaced products to you if you use an address in Canada.
Otherwise, we will ship the product to you freight collect.
If we determine that the problem is not covered under this warranty, we will notify you and inform you of service
alternatives that are available to you on a fee basis
.
NOTE
: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other
storage device(s) in the product(s). Remove any confidential, proprietary or personal information, removable media,
such as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary or personal
information; lost or corrupted data; or damaged or lost removable media.
During the remaining years following the first year of all limited warranties : We will replace any defective part
with new or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid
credit card number at the time you request a replacement part, but we will not charge you for the replacement part as
long as you return the original part to us within thirty days after we ship the replacement part to you. If we do not
receive the original part within thirty days, we will charge to your credit card the then-current standard price for that
part.
We will pay to ship the part to you if you use an address in Canada. Otherwise, we will ship the part freight collect. We
will also include a prepaid shipping container with each replacement part for your use in returning the replaced part to
us.
NOTE
: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage
device(s) in the product(s). We are not responsible for lost or corrupted data.
What if I purchased an on-site service contract?
If your service contract is with Dell, service will be provided to you under the terms of the service contract. Please refer
to that contract for details on how to obtain service. Dell's service contracts can be found online at
www.dell.ca or by calling Customer Care at 1-800-847-4096. If you purchased through us a service contract with one
of our third-party service providers, please refer to that contract (mailed to you with your invoice) for details on how to
obtain service.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building
replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Dell,
some of which were never used by a customer. All parts and systems are inspected and tested for quality.
Replacement parts and systems are covered for the remaining period of the limited warranty for the product you bought.
Dell owns all parts removed from repaired products.
What do I do if I am not satisfied?
We pride ourselves on our great customer service. If you are not satisfied with the service you receive under this
limited warranty, please let us know. We have found that the best way to resolve issues regarding our limited warranty
is to work together. If, after those discussions, you are still not satisfied, we believe arbitration is the most expeditious
way to resolve your concerns. Therefore, ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN CONTRACT,
TORT, OR OTHERWISE, WHETHER PREEXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY,
COMMON LAW, INTENTIONAL TORT, AND EQUITABLE CLAIMS) AGAINST DELL arising from or relating to this
limited warranty, its interpretation, or the breach, termination or validity thereof, the relationships which result from this
limited warranty (including, to the full extent permitted by applicable law, relationships with third parties), Dell's
advertising, or any related purchase SHALL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING
ARBITRATION ADMINISTERED BY THE NATIONAL ARBITRATION FORUM (NAF) under its Code of Procedure then
1-800-847-4096
1-800-387-5757
1-800-326-9463
1-800-387-5757
1-800-326-9463 (Extension 8221 for
Individual Consumers)
1-888-363-5150