Dell TrueMobile 2300 Guide De L'utilisateur page 15

"Total Satisfaction" Return Policy (U.S. Only)
We value our relationship with you and want to make sure that you're satisfied with your purchases. That's why we offer
a "Total Satisfaction" return policy for most products that you - the end-user customer - purchase directly from Dell.
Under this policy, you may return to Dell products that you purchased directly from Dell for a credit or a refund of the
purchase price paid, less shipping and handling and applicable restocking fees as follows:
• New Hardware Products and Accessories -- All new hardware, accessories, parts, and unopened software still in its
sealed package, excluding the products listed below, may be returned within thirty days from the invoice date. To return
applications software or an operating system that has been installed by Dell, you must return the entire computer. A
different return policy applies to non-defective products purchased through Dell's Software and Peripherals division by
customers of our Small and Medium Business divisions.
Those products may be returned within thirty days from the invoice date, but a fifteen percent (15%) restocking fee will
be deducted from any refund or credit. The "Total Satisfaction" Return Policy and Software and Peripherals division
return policy are not available for Dell | EMC storage products, EMC-branded products, or enterprise software.
• Reconditioned or Refurbished Dell-Branded Hardware Products and Parts -- All reconditioned or refurbished Dell-
branded server and storage products may be returned within thirty days from the invoice date. All other reconditioned
or refurbished Dell-branded hardware products and parts may be returned within fourteen days of the invoice date.
To return products, e-mail or call Dell customer service to receive a Credit Return Authorization Number within the
return policy period applicable to the product you want to return. You must obtain a Credit Return Authorization
Number in order to return the product. See "Contacting Dell" or "Getting Help" in your customer documentation (or
www.dell.com/us/en/gen/contact.htm) to find the appropriate contact information for obtaining customer assistance.
You must ship the products to Dell within five days of the date that Dell issues the Credit Return Authorization Number.
You must also return the products to Dell in their original packaging, in as-new condition along with any media,
documentation, and all other items that were included in the original shipment, prepay shipping charges, and insure the
shipment or accept the risk of loss or damage during shipment.
Limited Warranty Terms for Canada
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in your -- our end-user customer's -- Dell-branded
hardware products, including Dell-branded peripheral products.
What is not covered by this limited warranty?
This limited warranty does not cover:
• Software, including the operating system and software added to the Dell-branded hardware products through our
factory-integration system, or the reloading of the software
• Non-Dell branded products and accessories
• Problems that result from:
- External causes such as accident, abuse, misuse, or problems with electrical power
- Servicing not authorized by us
- Usage that is not in accordance with product instructions
- Failure to follow the product instructions or failure to perform preventive maintenance
- Problems caused by using accessories, parts, or components not supplied by us
• Products with missing or altered service tags or serial numbers
• Products for which we have not received payment
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH
VARY FROM PROVINCE TO PROVINCE. DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN
PRODUCT IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT, FOR
THE TERM OF THE WARRANTY PERIOD REFLECTED ON YOUR INVOICE. EXCEPT FOR THE EXPRESS
WARRANTIES CONTAINED IN THIS WARRANTY STATEMENT, DELL DISCLAIMS ALL OTHER WARRANTIES
AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND
CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR
OTHERWISE. SOME PROVINCES DO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES OR
CONDITIONS, OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS. THEREFORE,
THE FOREGOING EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS WARRANTY STATEMENT
OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT
LIMITATION, ANY LIABILITY FOR THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT
BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR LIABILITY WILL BE NO MORE
THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE
MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.
SOME PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SPECIAL, INDIRECT, INCIDENTAL,
OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
How long does this limited warranty last?
This limited warranty lasts for the time period indicated on your invoice, except that the limited warranty on Dell-
branded batteries lasts only one year and the limited warranty on the lamps for Dell-branded projectors lasts only ninety
days. The limited warranty begins on the date of the invoice. The warranty period is not extended if we repair or replace
a warranted product or any parts. Dell may change the terms and availability of limited warranties, at its discretion, but
any changes will not be retroactive (that is, the warranty terms in place at the time of purchase will apply to your
purchase).