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expenses, including shipping costs to
and from our repair facility. The only
exceptions to this are purely cosmetic
damage, such as scratched leather, and
incidental or consequential damages,
such as damage to, or loss of, the
contents of a bag, loss of use, loss of
time, or similar expenses.
year two: full coverage
Through your second year of ownership,
Tumi will cover all of the repair costs for
any problems that result from defective
materials or workmanship or damage
from wear and tear. The only exceptions
to this are damage caused by obvious
abuse of the product, purely cosmetic
damage and incidental or consequential
damages as described above.
Your only responsibility is to ship your
item to us for repair, or take it to a Tumi
store or authorized Tumi dealer, who
will be happy to process the repair for
a nominal handling and shipping fee.
Many repairs can actually be handled
right in the store, but if your item does
need to be sent to our facility, we will
repair it quickly and ship it back at no
cost to you. In those rare cases
mentioned above where our warranty
does not apply, we will promptly provide
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