First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call,
visit http://www.whirlpool.com/product_help. In Canada, visit http://www.whirlpool.ca.
Problem
Possible Causes and/or Solutions
Nothing will operate
Power supply cord is unplugged: Plug into a grounded 3 prong outlet.
ENERGY SAVE is active and the display is blank: Press any keypad on the control to display the time
of day. See the "Electronic Oven Controls" section for more information.
Household fuse is blown or a circuit breaker is tripped: Replace the fuse or reset the circuit breaker.
If the problem continues, call an electrician.
Main or regulator gas shut-off valve is in the Off position: See the Installation Instructions.
The range is improperly connected to the gas supply: Contact a trained repair specialist or see
Installation Instructions.
Surface burners
The control knob is not set correctly: Push in knob before turning to a setting.
will not operate
Air in the gas lines: If this is the first time the surface burners have been used, turn on any one of the
surface burner knobs to release air from the gas lines.
Clogged burner ports: See the "Sealed Surface Burners" section.
Surface burner
Clogged burner ports: See the "Sealed Surface Burners" section.
flames are uneven,
Burner caps positioned improperly: See the "Sealed Surface Burners" section.
yellow and/or noisy
Range converted improperly: If propane gas is being used, contact a service technician or see the cover
for contact information.
Excessive heat
Cookware and flame are not matched: The cookware should be centered above the burner with the
around cookware
bottom sitting level on the grate. The flame should be adjusted so that it does not extend up the sides
on cooktop
of the pan.
Cooktop cooking
Improper cookware: Ideal cookware should have a flat bottom, straight sides, and a well-fitting lid,
results not
and the material should be of a medium-to-heavy thickness.
what expected
Control knob set to incorrect heat level: See the "Cooktop" section.
Range is not level: Level the range. See the Installation Instructions.
Oven will not operate
Air in the gas lines: If this is the first time the oven has been used, turn on any one of the surface burner
knobs to release air from the gas lines.
Control is locked: Press and hold START for 3 seconds to unlock.
The range is in Demo mode: Demo mode will deactivate all oven elements. See "Demo Mode" in the
"Electronic Oven Controls" section.
Electronic oven control set incorrectly: See the "Electronic Oven Controls" section.
Oven burner flames
Range converted improperly: If propane gas is being used, contact a service technician or see the
are yellow or noisy
cover for contact information.
Oven temperature
Oven temperature needs adjustment: See "Oven Temperature Control" in the "Electronic Oven Controls"
too high or too low
section.
Convection fan
The convection cycle is in the first 5 minutes of operation: This is normal. The convection fan
not working
will start running approximately 5 minutes into the cycle.
Oven door is open: If the oven door is opened during convection cooking, the fan will turn off
immediately. It will come back on when the oven door is closed.
TROUBLESHOOTING
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