HELIX® 5 Series In-Dash Mounting Installation Guide
Returning Your Unit for Service
Before sending your unit in for repair, please contact the factory, either
by phone or by email, to obtain a Repair Authorization Number for your
unit.
NOTE: Please do not return your Humminbird to the store for service.
Please have your product model name and serial number available before
calling the factory. If you contact the factory by e-mail, please include
your product model name and serial number in the e-mail, and use
Request for Repair Authorization Number for your e-mail subject header.
You should include your Repair Authorization Number in all subsequent
communications about your unit.
For IN-WARRANTY service, complete the following steps:
• Obtain a Repair Authorization Number from Humminbird Technical
Support.
• Tag product with your name, street address, phone number and
your assigned Repair Authorization Number.
• Include a brief written description of the problem.
• Include a copy of your receipt (to show proof and date of purchase).
• Return product freight prepaid to Humminbird, using an insured
carrier with delivery confirmation.
For OUT-OF-WARRANTY service, complete the following steps:
• Obtain a Repair Authorization Number from Humminbird Technical
Support.
• Include payment in the form of credit card number and expiration
date, or a money order. Please do not send cash.
• Tag product with your name, street address, phone number and
your assigned Repair Authorization Number.
• Include a brief written description of the problem.
• Return product freight prepaid to Humminbird, using an insured
carrier with delivery confirmation.
Contact Humminbird
Web site:
humminbird.com
E-mail:
service@humminbird.com
Telephone:
1-800-633-1468
Direct Shipping:
Humminbird
Service Department
678 Humminbird Lane
Eufaula, AL 36027 USA
WARNING! Disassembly and repair of this electronic unit should only be
performed by authorized service personnel. Any modification of the serial
number or attempt to repair the original equipment or accessories by
unauthorized individuals will void the warranty.
NOTE: Product specifications and features are subject to change without
notice.
ENVIRONMENTAL COMPLIANCE STATEMENT: It is the intention
of Johnson Outdoors Marine Electronics, Inc. to be a responsible corporate citizen,
operating in compliance with known and applicable environmental regulations, and
a good neighbor in the communities where we make or sell our products.
WEEE DIRECTIVE: EU Directive 2002/96/EC "Waste of Electrical and Electronic
Equipment Directive (WEEE)" impacts most distributors, sellers, and manufacturers
of consumer electronics in the European Union. The WEEE Directive requires the
producer of consumer electronics to take responsibility for the management of waste
from their products to achieve environmentally responsible disposal during the
product life cycle.
WEEE compliance may not be required in your location for electrical & electronic
equipment (EEE), nor may it be required for EEE designed and intended as fixed or
temporary installation in transportation vehicles such as automobiles, aircraft, and
boats. In some European Union member states, these vehicles are considered outside
of the scope of the Directive, and EEE for those applications can be considered
excluded from the WEEE Directive requirement.
This symbol (WEEE wheelie bin) on product indicates the product must not be
disposed of with other household refuse. It must be disposed of and
collected for recycling and recovery of waste EEE. Johnson Outdoors Marine
Electronics, Inc. will mark all EEE products in accordance with the WEEE
Directive. It is our goal to comply in the collection, treatment, recovery, and
environmentally sound disposal of those products; however, these requirements do
vary within European Union member states. For more information about where you
should dispose of your waste equipment for recycling and recovery and/or your
European Union member state requirements, please contact your dealer or distributor
from which your product was purchased.
© 2019 Johnson Outdoors Marine Electronics, Inc. All rights reserved.
4
532319-2_A