Warranty - Neptronic NEP AFEHR80T Guide D'utilisation

5. Warranty

This Neptronic ventilation unit is a high quality product, built and packaged with care. For Neptronic
units, the warranty covers parts only against any operational defect. This is a 5-year warranty.
Subject to perform the core maintenance according to user guide recommendations, the heat
recovery core (HRV) has a limited lifetime warranty. If any defect should occur, we urge you to read
the user guide carefully. If the problem persists, observe the following rules:
RULES TO FOLLOW
If the unit is defective, contact your ventilation contractor (see address on your user manual cover
page). The contractor will determine with you the reason for the defect, and if needed, do the
replacement or repair. If ever it is impossible to reach your ventilation contractor, call 1-514-333-1433;
the personnel will be pleased to give you the phone number of a distributor or a service center near you.
REPLACEMENT PARTS AND REPAIR
In order to ensure your ventilation unit remains in good working condition, you must use the manufaturer
genuine replacement parts only. The manufacturer genuine replacement parts are specially designed
for each unit and are manufactured to comply with all the applicable certification standards and maintain
a high standard of safety. Any third party replacement part used may cause serious damage
and drastically reduce the performance level of your unit, which will result in premature failing. The
manufacturer also recommends to contact a manufacturer certified service depot for all replacement
parts and repair.
BILL OF PURCHASE
No replacement or repair covered by the warranty will be carried out unless the unit is accompanied
by a copy of the original bill of purchase. Please retain your original.
MISCELLANEOUS COSTS
In each case, the labor costs for the removal of a defective part and/or installation of a compliant
part will not be covered by Neptronic.
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