Troubleshooting - Neptronic NEP AFEHR80T Guide D'utilisation

4. Troubleshooting

If the unit does not work properly, reset the unit by unplugging it for one minute and then
replug it. If it still not working properly, refer to table below. First make sure that the integrated
control is set to OFF (no LED).
P
ROBLEM
1. On DTG wall control, error code E1
or E3 appears on screen.
2. Nothing works.
3. Condensation on windows (air too
humid).
4. Indoor air too dry.
5. Air too cold at the air supply grille.
6. The LED of the integrated control is
blinking green.
7. The LED of the integrated control is
blinking amber.
8. The integrated control push button
does not work.
If the problem is still not solved, call your installer or the nearest approved Service Center.
You can also reach the Customer Service Department at the following phone number:
T ...
RY THIS
• Contact your installer.
• See if the unit is plugged in.
• See if the unit is receiving power from the house
circuit breaker or fuse.
• Operate the unit on maximum speed ventilation
until the situation is corrected.
• Leave curtains half-open to allow air circulation.
• Store all firewood in a closed room with a dehumidifier
or in a well ventilated room, or store the wood outside.
• Do not adjust the thermostat of your heating system
below 18°C (64°F).
• Temporarily use a humidifier.
• Operate the unit in recirculation mode (if available).
• Check if the exterior hood is blocked.
• Operate the unit in low speed ventilation, in intermittent
or in recirculation mode (if available).
• Install a duct heater.
• There is a problem with the thermistor. The unit is still
working, but will defrost frequently.
Contact your installer.
• There is a problem with the motorized damper. The
unit is OFF. For a 2½-hour period, the unit will try to
reset the damper every 30 minutes. After 2½ hours,
if the problem is not solved, the unit stops trying to
reset damper.
• Contact your installer.
• The 30-second boot sequence is not completed.
• See Integrated Control on page 4.
1-514-333-1433
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