Cleaning your Smart Control
Do not use alcohol to clean your remote control.
Use a damp cloth to clean the outside of the
remote.
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Troubleshooting guide
Refer to the troubleshooting table below if you
are having problems with your Smart Control. For
problems with your hearing aids, please consult
your hearing aid guide.
Cause
Indicator lights not flashing
Not turned on
Low/dead battery
Poor battery contact
Battery upside down
Indicator lights flashing rapidly
Low battery
Hearing aids not responding to Smart Control
commands
Holding the remote
control too far away
Holding the remote
control too close
For any problems not listed in the guide, contact
your hearing healthcare professional.
Possible remedy
Turn on
Replace battery
Consult your hearing
healthcare professional
Insert battery plus (+) side up
Replace battery
Move the remote control
closer to you
Move the remote to a maximum
distance of one arm's length
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