Ice & Water
Problem
The ice detecting sensor is
obstructed.
The refrigerator is not
connected to a water supply or
the supply shutoff valve is not
turned on.
Icemaker is not
making ice
Icemaker shutoff (arm or
sensor) obstructed.
Reverse osmosis water
filtration system is connected
to your cold water supply.
Water supply contains
minerals such as sulfur.
Icemaker was recently
installed.
Ice has bad taste or
odor.
The food has not been
stored properly in either
compartment.
The interior of the refrigerator
needs to be cleaned.
The ice storage bin needs to
be cleaned.
Icemaker is making
Icemaker shutoff (arm/ sensor)
too much ice.
is obstructed.
Possible Cause
TROUBLESHOOTING
Solutions
• Foreign substances or frost on the ice-detecting sensor
can interrupt ice production. Make sure that the sensor
area is clean at all times for proper operation.
• Connect the refrigerator to the water supply and turn
the water shutoff valve fully open.
• If your icemaker is equipped with an ice shutoff arm,
make sure that the arm moves freely. If your icemaker
is equipped with the electronic ice shutoff sensor, make
sure that there is a clear path between the two sensors.
• Reverse osmosis filtration systems can reduce the
water pressure below the minimum amount and result
in icemaker issues. (Refer to the Connecting the Water
Line section.)
• A water filter may need to be installed to eliminate taste
and odor problems. NOTE: In some cases, a filter may
not help. It may not be possible to remove all minerals/
odor/taste in all water supplies.
• Ice that has been stored for too long will shrink,
become cloudy, and may develop a stale taste. Throw
away old ice and make a new supply.
• Rewrap the food. Odors may migrate to the ice if food
is not wrapped properly.
• See the Maintenance section for more information.
• Empty and wash the bin (discard old cubes). Make sure
that the bin is completely dry before reinstalling it.
• Empty the ice bin. If your icemaker is equipped with an
ice shutoff arm, make sure that the arm moves freely.
If your icemaker is equipped with the electronic ice
shutoff sensor, make sure that there is a clear path
between the two sensors. Reinstall the ice bin and wait
24 hours to confirm proper operation.
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