Troubleshooting - Impecca KBB600CW-2 Manuel De L'utilisateur

TROUBLESHOOTING
If you experience any of the following, please refer to the steps below to resolve these issues before
contacting customer support.

The pointer moves erratically.

The pointer does not respond when you move the mouse.

Nothing happens when you click a button on the mouse or the keyboard.
Step 1: Try a different USB port
Try c to onnect the receiver to a different port. Then, check the beh
on a different port, you can eliminate any issues that affect the port itself.
Always use a direct USB connection, as port replicators, USB hubs, and KVM switches may not recognize the
USB nano receiver device. If you have connected the USB nano receiver to a USB port on your monitor,
remove the receiver and connect it to the computer instead as the ports on the computer typically have more
bandwidth (power) available.
Be aware that items such as desktop fans, metal furniture, and fluorescent lights may interfere with the signal
from the pointing device. Try to test the device in a different location. If the issue continues to occur, refer to
Step 2.
Step 2: Replace the batteries
This issue may occur if the battery power is low. We recommend that you use batteries that are designed for
use with electronic equipment. Replace the batteries, and determine whether this resolves the issue. Make
sure that you have inserted both the required batteries into the mouse or the keyboard device and that they
are positioned in the correct direction. If the issue continues to occur, refer to Step 3.
Step 3: Test the device on a different computer
If the issue continues to occur, test the mouse on a different computer in a different environment. If you can
replicate the problem in a different environment, you may need to reset the USB nano receiver. If this is the
case, please refer to step 4.
Step 4: Reset the device
In some cases, the connection between the USB nano receiver and the mouse or keyboard may need to be
reset. In order to reset the device, remove it and then follow the steps described in the USB Wireless
Receiver Connection section of this manual.
If you have any questions, or if you would like to receive further information, please contact Impecca's
technical support team:
Email: service@impecca.com
Website: www.impecca.com
avior of the device. By trying the receiver
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