TROUBLESHOOTING AND FAQS
Unit will not turn on.
The high pressure (HP)
hose will not connect / stay
connected to the spray
gun. Is this a spray gun
problem?
The unit is running but
there is not water flow.
Why is water leaking
where the high pressure
hose connects to the spray
gun?
I can't remove the lance
from the spray gun. What
should I do?
The power washer turns
on for 2 seconds, shuts off,
and will not turn back on.
Do I have a defective unit?
Make sure the power washer is in the "OFF" position. Plug in
the electrical cord to a grounded 120 volt outlet (no electrical
extension cord should be used). If the electrical cord will
not plug into your outlet, your electrical outlet is not properly
grounded and should not be used. Use another electrical
outlet. If it is still not working, please call customer service at
1-800-432-3246.
In most cases, the spray gun is not the problem. The problem
is the rubber sleeve covering the fitting at the end of the high
pressure hose. It has likely slipped up toward the metal tip.
The fix: wiggle, twist and/or pull the rubber sleeve down until
the entire tip is visible plus an 1/8" of the metal fitting below
the tip. Now try to insert the hose tip into the spray gun. It
should "click" into place and will not come out until the hose is
released by pushing in the lever on the underside of the gun.
You may cut away the end of the sleeve with a sharp knife
if unable to move the sleeve down. Be careful not to cut or
puncture the hose.
1. Power should NOT be turned on until water comes through
the spray gun. Doing so will damage the motor.
2. Check the water source.
3. Eject the nozzle from the lance to determine if clog is
coming from the nozzle (If nozzle is clogged, see nozzle
cleaning instructions under "Clean ing nozzles").
4. Take off the lance and just spray out of the spray gun. This
will indicate if the problem is with the lance.
5. Check Garden Hose Adapter for loose connection and the
filter for debris.
Make sure there is an o-ring at the end of the metal tip of the
high pressure hose. If no o-ring is present, the connection
between the hose and spray gun will leak.
All lances and the detergent tank are attached and removed
from the spray gun in the same manner. Insert the quick-
release end of the lance/detergent tank into the spray gun.
Press the spray gun and lance together (about a 1/8") and
turn clockwise. The lance will lock in place. Remove the lance
by reversing this procedure. Press the spray gun and lance
together and turn counter clockwise. The lance will slide out.
Or, hold the spray gun and lance in an upright position with
the nozzle end on the floor. Push the whole assembly straight
down to loosen the connection, and then follow the removal
process again. You may also spray soapy water or a lubricant
in the area where the lance connects to the spray gun.
It sounds like your power washer is working just fine. When
the water is connected, the accessories are assembled
properly, and the power switch is turned on, the power
washer may turn on for 1 - 2 seconds to prime the pump. It
automatically shuts off and waits for the spray gun trigger to
be pressed. When the trigger is pressed, water starts flowing
through the pump. The water sensor in the pump "senses" the
moving water and automatically turns the power washer on.
Or, turn the power switch to off, hold in the trigger on the spray
gun, so that you have a steady stream of water. While you are
holding the trigger open on the spray gun, at the same time,
turn the power switch on.
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