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Frequently Asked Questions (FAQ)
Q1. How do I restore the AP device to its factory default settings?
With the device powered on, use a pin to press and hold the RESET button until the Power LED starts blinking,
then release the button.
Note: Upon resetting, all previous configurations will be cleared, and the AP device will reset to the default Access Point Mode.
Q2. What can I do if the login window does not appear?
• Change the computer's static IP address to obtain an IP address automatically.
• Verify if http://tplinkap.net or http://192.168.0.254 is correctly entered in the web browser.
• Use another web browser and try again.
• Reboot your AP device and try again.
• Power off your host AP and enter http://tplinkap.net into the web browser to try again.
Q3. How do I recover the AP device's web management password or retrieve my Wi-Fi password?
• If you forget the password required to access the AP device's web management page, you must restore the AP
device to its factory default settings.
• If you forget your Wi-Fi password, but are able to access the AP device's management interface, connect a
computer or mobile device to the AP device via wired or wireless. Log in and go to Wireless > Wireless Security
to retrieve or reset your Wi-Fi password.
Q4. What can I do if my wireless is not stable?
It may be caused by too much interference, you can try the following methods:
• Set your wireless channel to a different one.
• Move the AP device to a new location away from Bluetooth devices and other household electronics, such as
cordless phone, microwave, and baby monitor and more, to minimize signal interference.
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