Epson XP-330 Guide Rapide page 5

Solving Network Problems
If you have a network problem with your Epson
LCD screen to diagnose the cause of most problems.
You can also check the basic troubleshooting suggestions below. For more in-depth
troubleshooting, see your online User's Guide or FAQs at www.epson.com/support (U.S.)
or www.epson.ca/support (Canada).
■
Try connecting to the wireless router or access point with your computer or another device to
confirm that it is working correctly.
■
Try restarting the router (turn it off and then on), then try to connect to it again.
■
Print a network status sheet from the product's control panel.
XP-330: Press
Then press x .
XP-430/XP-434: Press
Status > Details > Print Status Sheet.
■
Check the signal strength. If it is poor, try moving the product closer to your router or access
point.
■
If your wireless router has security enabled, make sure you entered the WEP key or WPA
passphrase correctly.
■
When using TCP/IP, make sure your network's DHCP option is enabled (your router
manufacturer will be able to assist you with this setting).
■
Remove and reinstall your product software.
■
Disable your computer's firewall temporarily to see if that may be causing the problem. Contact
your firewall manufacturer for assistance.
■
If you are connecting the product via Wi-Fi Protected Setup (WPS) and the Wi-Fi icon on
your product's LCD is not lit, make sure you select one of the WPS options from the product
control panel within 2 minutes of pressing the WPS button on your router.
■
Make sure to place your product within range of your router or access point.
Note: Avoid placing your product near a microwave oven, 2.4 GHz cordless phone, or large
metal object, such as a filing cabinet.
■
You may need to disable any anti-virus software.
■
If your router or access point does not broadcast its network name (SSID), follow the
instructions that came with your product to enter your wireless network name manually.
■
If you are using a Wi-Fi Direct connection that suddenly disconnects, the Wi-Fi Direct
password on your device may have been changed. If necessary, delete the existing
DIRECT-xxxxxxxx connection settings from your device and enter a new password. See your
device documentation for instructions.
if necessary and select
if necessary and select
®
product, check the messages on the
Setup > Network Settings > Print Status Sheet
Setup > Network Settings > Network
Then press .
x
Solving Network Problems
.
5