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TROUBLESHOOTING
Problem
Cause
FM: Hiss
Low signal
DAB: burbling,
strength
intermittent or cut-out
DAB: 'No stations
Low signal
available'
strength
message
Cannot connect to
Internet connec-
Internet
tion down
Firewall
preventing
access
Cannot connect to
Network down
network
Firewall preven-
ting
access
Solution
Check/move antenna.
Move radio.
Rescan local (high-strength) stations only
As above, then rescan stations.
Check, if Internet is working for a computer connected to the same network
Check the following ports are open: UDP and TCP ports 80 and 123; DNS port 53. Some
Internet radio stations may require additional ports to be opened.
Check that network is working between a computer and the router
Check the following ports are open on the router: UDP and TCP ports 80 and 123; DNS
port 53. Windows shares: ports 135 – 139 and 445. Windows Media Player: varies –
non-Microsoft firewalls may require configuration for UPnP.
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