D-Link DWA-192 Guide D'installation page 5

TrOUBLESHOOTING
SETUp AND CONFIGUrATION prOBLEMS
1. IF I'VE LOST MY CD WHAT CAN I DO?
The CD contains software drivers and manual which can be obtained from D-Link (see Technical
Support below). In most cases Windows will automatically install the correct drivers.
2. IF I'VE FORGOTTEN MY WIRELESS ENCRYpTION KEY?
The wireless encryption key is configured at the wireless access point, router or DSL modem router.
If you are unable to obtain your encryption key, the only solution would be to re-configure your access
point/router to use a new encryption key. Please contact your wireless access point/router/DSL modem
router manufacturer.
3. WHY CAN'T I GET A WIRELESS CONNECTION?
- Check that the USB cable is properly plugged into both the DWA-192 and your computer, or try
another USB port on your computer if available.
- The LED on the DWA-192 should be blinking blue, otherwise there could be a physical fault on the
USB port or the driver is not installed properly.
- Ensure that the wireless settings on the DWA-192 match the settings on your access point/router.
Please check and confirm your settings for:
Wireless Network Name (SSID)
Wireless Encryption Key
Wireless Security Method (E.g. WEp, WpA2)
To check whether a wireless connection has been made: in the Windows System Tray (bottom right),
red means no valid connections have been made. The LED on the DWA-192 should be solid blue.
- Check that your Internet is working fine on existing computers.
- Ensure that you have followed and completed the software installation process, otherwise, please re-
install the software. The LED on the DWA-192 should come on after software installation.
TECHNICAL SUPPORT
DWA-192
dlink.com/support
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