Troubleshooting
When the product is suspected of malfunctioning, please confirm the following items
before sending it in for maintenance:
Problem: Machine does not operate
• Plug is not properly inserted into the power source
→ Please make sure that plug is properly inserted into the power source.
• The power switch is not properly switched on
→ Please check and make sure the power switch is properly switched on.
Problem: Poor Fragrance Emission
• The scent fades or the transparent micro perforated film is damaged
→ Please replace the Serene Pod
• The heating plate is dirty
→ Perform maintenance according to the Cleaning & Maintenance section of this
manual.
Do not attempt to dismantle or repair the product by yourself. If the unit still does
not operate satisfactorily, please visit our website www.serenehouse.com, and
click link "Support", or contact our customer service.
10
®
with a new one.
Specifications
• Fragrance results may vary depending on ventilation, temperature, humidity, and
the size of space.
Torch
Model code:
121208017 White
Suggested room size:
10 ~ 15 m² ( 107.6 ~ 161.4 sq ft )
Power input:
AC 220 ~ 240V , 50 Hz , 5W
Product size:
10.9 cm L x 5.5 cm W x 9.7 cm H (4.3 in L x 2.1 in W x 3.8 in H)
Main unit weight:
135 g ± 5 % ( 4.7 oz )
Operation mode:
Thermal Controlled Heating
Accessories included:
Warranty card
Designer:
Peter Wirz
Design supervised by:
Carsten Jörgensen
Design:
Switzerland / Taiwan
Made in China
Grail
Model code:
121208012 White
Suggested room size:
10 ~ 15 m² ( 107.6 ~ 161.4 sq ft )
Power input:
AC 220 ~ 240V , 50 Hz , 5W
Product size:
12.2 cm L x 9.2 cm W x 8.3 cm H (4.8 in L x 3.6 in W x 3.3 in H)
Main unit weight:
169 g ± 5 % ( 5.9 oz )
Operation mode:
Thermal Controlled Heating
Accessories included:
Warranty card
Designer:
Peter Wirz
Design supervised by:
Carsten Jörgensen
Design:
Switzerland / Taiwan
Made in China
Patented Product
11