LDLC BM2-SATA Guide D'utilisation page 13

A technician of GROUPE LDLC will diagnose and try to solve the issue by phone or by email.
If the problem cannot be solved, and provided that the defect is covered by this contractual
warranty, GROUPE LDLC will repair or replace the equipment.
If GROUPE LDLC does not find any defect or malfunction, or if the client does not fulfil one of
the condition detailed in this section, the company reserves the right to charge for parts and
labor.
Return of goods is exclusively by post, if not specified otherwise. Any return of goods requires
prior agreement of GROUPE LDLC and a number of return which can be obtained free via the
CONTACTS page accessible since the banner page from the site.
The client will receive by the means considered to be most convenient by an agreement of
return.
In the absence of agreement of return, goods shall will be returned to the client or held subject
to his disposition, at his risk and, any transport, storage, handling costs beard by him.
Return of goods is at the expense and risk of the customer. The client is therefore advised to
declare the value of the goods and subscribe a shipping insurance.
After obtaining the return agreement the client has seven days to carry out the return of faulty
goods to GROUPE LDLC.
For more detailed information, please read our "Sales Conditions" available on our website.
5. Transfer of ownership clauses and warranties
If the equipment is passed on to another user, this warranty may be transferred. However, the
new user will benefit from this warranty only for the remainder of the original warranty period,
under the condition to possess the original proof of purchase.
6. To contact us
As an individual, please contact our Technical support:
• By e-mail, via our CONTACTS page:
http://www.ldlc.com/faq/
• By phone:
From France: 04 27 46 6000*
From Abroad: + 33 4 27 46 6000*
*Call rate: any surcharge, the call rate is the one applied by your operator.
As a professional, please contact our Technical support:
• By e-mail, via our CONTACTS page:
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http://www.ldlc-pro.com/content/2757.html
• By phone :
From France: 04 27 46 6005*
From Abroad: +33 4 27 46 6005*
*Call rate: any surcharge, the call rate is the one applied by your operator.
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