Warranty Terms; Warranty Limitations - LDLC BM2-SATA Guide D'utilisation

WARRANTY TERMS

1. Standard Warranty : The products are guaranteed by the manufacturer or by
GROUPE LDLC for a period of 2 years from the date of delivery, except for expressly
meant particular conditions. The products under section « Coin des Affaires » are
guaranteed for 3 months. In all cases, the articles of an unit value lower than 25€ H.T
are guaranteed only throughout 1 year as from the delivery date. Softwares, video
games, consumables (ink cartridges, toners ...) are not guaranteed by Our Company.
Batteries, LCD monitors, laptop screens are guaranteed within the limits of
manufacturer warranty periods.
2. Warranty Exclusions
This warranty is excluded in the following cases:
This warranty does not include damages due to external conditions, improper use or
intervention by unqualified repair personnel.
GROUPE LDLC has no responsibility for any loss, or data or software corruption of the
equipment or data carriers that are returned for technical intervention, whether the products
are under warranty or not.
GROUPE LDLC commits itself to replace some parts which are recognized as defective, and
to repair the defective goods provided to the client by GROUPE LDLC.
To the client shall be granted an equivalent or a better product, or a credit note, if the product
cannot be replaced by an identical one,
Subject to the compulsory provisions of the law, the responsibility of GROUPE LDLC is limited
to the obligations defined in these conditions.
GROUPE LDLC will not be held liable for any material or immaterial damage which may arise
during intervention in case the client sends goods that have not been supplied by the Seller.
The warranty will not be applicable, and GROUPE LDLC may not be held liable for any defects
or damages directly or indirectly due to the following:
• Extended or unprotected storage.
• Any negligence, error of connection or handling, maintenance or use of the equipment not
complying with the technical specifications provided by GROUPE LDLC, or, more generally a
defective or awkward use.
• Any addition of accessory or complementary mechanism, or the use of any parts required for
the equipment's exploitation not complying the technical specifications provided by GROUPE
LDLC.
• Any mechanical, electronic, electrical or other modification or transformation to the equipment
or its connecting mechanism by any person not approved by GROUPE LDLC.
• In the case of bankruptcy or impossibility of supply of the manufacturer, the Client may not
claim against GROUPE LDLC, which shall assume no responsibility in this manufacturer's
goods.
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3. Warranty Limitations

GROUPE LDLC guarantee is limited to product repairing, replacement or repayment in value
of the goods which are recognized as defective by GROUPE LDLC, taking into account how
they have been used, at GROUPE LDLC's free choice.
GROUPE LDLC only commits itself to replace some parts which are recognized as defective,
and to repair the damages on defective goods provided to the client by GROUPE LDLC. Thus
this warranty does not cover the cost of manual labor of the following operations:
disassembling, reassembling, transporting, except in the case of standard exchange.
GROUPE LDLC After Sale Department may only intervene under GROUPE LDLC's warranty
or under the legal warranty.
GROUPE LDLC will not be held liable for any material or immaterial damage which may arise
during intervention in case the client sends goods that have not been supplied by the Seller.
In any way and under no circumstances, GROUPE LDLC may be held liable for any other
costs, charge, damages, expense or loss of any kind, resulting from the use of the goods, the
presence of a virus (or of a pre-programmed mechanism having a similar effect) in the
equipment, whatsoever, whether directly, indirectly (and without this list being exhaustive) loss
of date or income or any other commercial damage.
GROUPE LDLC will not be held liable for events independent of its will that would make it
impossible to ensure the provision of proposed services, included, but not limited to, failure of
telephone line, airports shutdowns interrupting goods delivery, natural disasters, whether
conditions, strikes, and the impossibility to contact the Client to confirm the different stages
related to assumption of the equipment's guarantee.
4. Réclamation and After Sale Service
In case of failure of the product inside the warranty period, GROUPE LDLC recommend the
client to find out the origin of the problem through a summary technical verification using the
included user's guide.
If the problem persists, the client is invited to contact our Technical Support by phone or by
email, as detailed below, and provide the following details:
• His customer number;
• The original purchase invoice of the equipment;
• Detail of the malfunction that occurred;
• Detail of the eventual hardware of software changes to the equipment;
• The evidence that the defect is not the result of a third-party equipment or software;
• The exact description of all error that are displayed;
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