Connectivity Troubleshooting
Wireless Network Not Available
• Ensure that any firewalls of your network allow the
TV wireless connection.
• Try searching for wireless networks again, using the
Network/Internet Settings menu screen.
If the wireless network does not function properly, try
using the wired network in your home. Refer to the
Wired Connectivity section for more information on
the process.
If the TV does not function using the wired connection,
check the modem (router). If the router does not have a
problem, check the internet connection of your modem.
Connection is Slow
See the instruction book of your wireless modem to
get information on the internal service area, connection
speed, signal quality and other settings. You need to have
a high speed connection for your modem.
Disruption during playback or slow reactions
You could try the following in such a case:
Keep at least three meters distance from microwave
ovens, mobile telephones, bluetooth devices or any
other Wi-Fi compatible devices. Try changing the active
channel on the WLAN router.
Internet Connection Not Available / Audio Video
Sharing Not Working
If the MAC address (a unique identifier number) of your
PC or modem has been permanently registered, it is
possible that your TV might not connect to the internet.
In such a case, the MAC address is authenticated
each time when you connect to the internet. This is a
precaution against unauthorized access. Since your
TV has its own MAC address, your internet service
provider cannot validate the MAC address of your TV.
For this reason, your TV cannot connect to the internet.
Contact your internet service provider and request
information on how to connect a different device, such
as your TV, to the internet.
It is also possible that the connection may not be
available due to a firewall problem. If you think this
causes your problem, contact your internet service
provider. A firewall might be the reason of a connectivity
and discovery problem while using the TV in Audio
Video Sharing mode or while browsing via Audio Video
Sharing feature.
Invalid Domain
Ensure that you have already logged on to your PC with
an authorized username/password and also ensure
that your domain is active, prior to sharing any files in
your media server program on your PC. If the domain
is invalid, this might cause problems while browsing
files in Audio Video Sharing mode.
Using Audio Video Sharing Network Service
Audio Video Sharing feature uses a standard that eases
the viewing process of digital electronics and makes them
more convenient to use on a home network.
This standard allows you to view and play photos, music
and videos stored in the media server connected to your
home network.
1. Server Software Installation
The Audio Video Sharing feature cannot be used if the
server programme is not installed onto your PC or if
the required media server software is not installed onto
the companion device. Please prepare your PC with a
proper server programme.
2. Connect to a Wired or Wireless Network
See the Wired/Wireless Connectivity chapters for
detailed configuration information.
3. Play Shared Files via Media Browser
Select Media Browser by using the directional buttons
from the main menu and press OK. The media browser
will then be displayed.
Audio Video Sharing
Select the desired media type on the main media browser
menu and press OK. If sharing configurations are set
properly, Device Selection screen will be displayed
after selecting the desired media type. If available
networks are found, they will be listed on this screen.
Select media server or network that you want to
connect to using the Up or Down buttons and press
OK. If you want to refresh the device list, press the
Green button. You can press Menu to exit.
If you select the media type as Videos and choose
a device from the selection menu. Then select the
folder with video files in it on the next screen and all
the available video files will be listed.
To play other media types from this screen, you can go
back to main Media Browser screen and select the
media type as desired and then perform the network
selection again. Or press the Blue button to switch to
next media type quickly without changing the network.
Refer to the Media Browser menu section for further
information on file playback.
If a problem occurs with the network, please switch
your television off at the wall socket and back on again.
Trick mode and jump are not supported with the Audio
Video Sharing feature.
PC/HDD/Media Player or any other devices that are
compatible should be used with a wired connection for
higher playback quality.
Use a LAN connection for quicker file sharing between
other devices like computers.
Note: There may be some PC's which may not be able to
utilize the Audio Video Sharing feature due to administrator
and security settings (such as business PC's).
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