6. Q: Why can't I hear any sound from my computer
or mobile phone?
A: Please check if the output channel of your
computer supports the A2DP profile. Also check the
volume settings on your headphones and
computer/mobile phone.
7. Q: Why am I unable to use the headphones to
control the volume of a track playing on an APP on
my mobile phone?
A: Due to the configurations of different application
software, the headphones may not be completely
compatible with some APPs.
8. Q: What do I do if Bluetooth crashes?
(Cannot close or open)
A: Please reset the Bluetooth function of the
headphones by inserting an audio cable into the
audio port and removing it.
9. Q: Why does Bluetooth turn off when I connect an
Manuale d'istruzioni
audio cable?
A: This is one of our special features. When the user
inserts an audio cable into the audio port, all
Bluetooth feature buttons stop working and
Bluetooth turns off. Don't worry, Bluetooth will be
available again when the audio cable is moved.
10. Q: Why can't I turn the headphones on/off?
A: Please note that ANC and Bluetooth are
indicated by the same indicator light, with a green
light for ANC and a blue light for Bluetooth. If you
need to turn Bluetooth on/off, please make sure you
first turn off ANC.