4 Troubleshooting and technical data
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4.1 Before you send in the appliance
Troubleshooting and technical data
WARNING:
Danger of injury! Never use a defective appliance! Always switch off the
appliance and disconnect it from the mains before starting troubleshoot-
ing.
Before contacting us or even sending the appliance to us, use the table to
check whether you can correct the problem yourself.
Problem
Possible cause / solution
The cleaning
The bypass vent (Fig. 15) is open.
results are
Close the bypass vent (Fig. 15).
unsatisfac-
The attached nozzle is unsuitable.
tory in spite
Change the nozzle, ZChapter 2.1, 'Assemble appliance
of the appli-
ance work-
and adjust nozzles to surface'.
ing correctly.
The collar brush of the floor nozzle is not in a position
appropriate to the type of floor (Figures 7 – 8).
Adjust the position of the collar brush to the type of floor
using the floor nozzle switch (Figures 7 – 8).
The dust container is full.
Empty and clean the dust container ZChapter 3.1,
'Emptying the dust container and cleaning the motor
protection filters'.
The filters are dirty.
Clean the filters, ZChapter 3.1, 'Emptying the dust con-
tainer and cleaning the motor protection filters' that is
ZChapter 3.2, 'Cleaning / changing the exhaust filter'.
Nozzle, telescopic tube or suction hose is blocked.
Remove the obstruction. If necessary, use a long wood-
en stick (e.g. a broomstick) to do this.
4.2 Warranty
The statutory warranty regulations in accordance with the EU Directive
1999/44/EC apply.
4.3 Disposal
Dispose of the appliance in compliance with the environmental
protection laws of your country. Electrical waste may not be dis-
posed of together with domestic waste. Use local old-appliance
collection points instead.
4.4 Technical data
Type of appliance
Model name
Model number
Voltage
Power
Maximum usable volume of the
dust container
Power cord length
Weight
: bagless cylinder vacuum cleaner
: Rebel 24
: DD2224 [-0/-1/.../-8/-9]
: 220-240 V ~, 50/60 Hz
: 700 W
: approx. 1.8 litres
: approx. 6 m
: approx. 4.5 kg
Technical and design specifications
may be changed in the course of contin-
uous product improvement.
© Royal Appliance International GmbH
Problem
Possible cause / solution
Cleaning /
The dust container is full.
Empty and clean the dust container ZChapter 3.1,
emptying
display lights
'Emptying the dust container and cleaning the motor
up (Fig. 16).
protection filters'.
The filters are dirty.
Clean the filters, ZChapter 3.1, 'Emptying the dust con-
tainer and cleaning the motor protection filters' or
ZChapter 3.2, 'Cleaning / changing the exhaust filter'.
Nozzle, telescopic tube or suction hose is blocked.
Remove the obstruction. If necessary, use a long wood-
en stick (e.g. a broomstick) to do this.
The vacuum
The overheating protection has tripped (possibly due to
cleaner
blocked suction channels, filters, or similar).
stops sud-
1. Switch the appliance off and pull the plug out of the
denly.
socket.
2. Remove the cause of overheating (e.g. by disas-
sembling telescopic tube and suction hose and re-
moving the obstacle and/or cleaning filters).
3. Wait approx. 45 minutes until the appliance has
cooled off.
4. After the appliance has cooled off, you may switch it
on again.
NOTE:
If you cannot solve the problem following these instructions, contact our
customer services (ZPage 46, 'International Service').
In non-EU countries the minimum requirements of the warranty in the re-
spective country apply.
The filters are made from environment-friendly materials. You can dispose
of these — as opposed to the appliance — in your domestic waste unless
you have cleaned up substances that are prohibited from disposal in this
way.
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