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7 Troubleshooting
Drying operation takes too long.
Fibre filter pores might be clogged. >>> Wash the filter with warm
water.
Filter drawer might be clogged. >>> Clean the sponge and filter
cloth (if any) in the filter drawer. (for the products with a heat pump)
The condenser might be blocked. >>> Wash the condenser.(for
the products with a condenser )
The ventilation grills in front of the machine may be closed. >>>
Remove any objects in front of the ventilation grills that blocks air.
Ventilation may be inadequate because the area the machine is
installed in is too small. >>> Open the door or windows to prevent
the room temperature from rising very high.
A lime layer may have accumulated on the humidity or temperature
sensors. >>> Clean the humidity or temperature sensors.
Excessive amount of laundry might be loaded. >>> Do not load
the drying machine excessively.
Laundry might not have been wrung adequately. >>> Perform a
higher speed wringing on the washing machine.
Clothes come out damp after drying.
A program not suitable for the laundry type may have been
used.>>> Check the maintenance labels on the clothes and select
a program suitable for the clothes' type or use time programs as
extra.
Fibre filter pores might be clogged. >>> Wash the filter with warm
water.
The condenser might be blocked. >>> Wash the condenser. (for
the products with a condenser)
Filter drawer might be clogged. >>> Clean the sponge and filter
cloth (if any) in the filter drawer.(For the products with a heat pump)
Excessive amount of laundry might be loaded. >>> Do not load
the drying machine excessively.
Laundry might not have been spun adequately. >>> Perform a
higher spin speed setting on the washing machine.
Drying machine does not turn on or program cannot be started.
Drying machine does not run after it is configured.
Power plug might be unplugged. >>> Make sure the power cord
is plugged in.
Loading door might be open. >>> Ensure that the loading door is
properly closed.
A program might not be set or Start/Stand-by button might not be
pressed. >>> Check that the program is set and it is not in Stand-
by position.
Child lock may be activated. >>> Turn off the child lock.
Program terminated prematurely for no reason.
Loading door might not be closed completely. >>> Ensure that the
loading door is properly closed.
There might be a power outage. >>> Press the Start/Stand-by
button to start the program.
Water tank may be full. >>> Empty the water tank.
Clothes have shrunk, hardened or spoiled.
A program not suitable with the laundry type might have been
used. >>> Check the maintenance labels on the clothes and
select a program suitable for the clothes.
The lighting inside the drying machine does not turn on. (For
models with a lamp)
Drying machine might not be turned on with the On/Off button or
program might not be selected for machines without an On/Off
button. >>> Make sure that the drying machine is turned on.
Lamp might be malfunctioning. >>> Contact Authorized Service to
replace the lamp.
Dryer / User Manual
Filter cleaning warning symbol/LED is on/flashing.
Fibre filter might not be cleaned. >>> Clean the filter.
The filter slot might be clogged with lints. >>> Clean the filter slot.
A layer of fluff might have accumulated clogging up the lint filter
pores. >>> Wash the filter with warm water.
The condenser might be blocked. >>> Wash the condenser.
Water drips from the loading door.
Fibres might have gathered on the inner sides of the loading door
and the loading door gasket. >>> Clean the inner surfaces of the
loading door and the loading door gasket surfaces.
Loading door opens by itself.
Loading door might not be closed completely. >>> Push the
loading door until the closing sound is heard.
Water tank warning symbol / led is on/flashing.
Water tank may be full. >>> Empty the water tank.
Water discharge hose might have collapsed. >>> If the product is
connected directly to the water drain check the water discharge
hose.
Steam symbol is flashing.(For the products with a steam function)
Steam tank may be empty => Fill the steam tank with distilled or
condensed water.
Steam programs do not start (For the products with a steam
function)
Steam tank may be empty, steam tank warning icon may light up
on the screen => Fill the steam tank until the steam icon goes off.
Wrinkles are not removed with wrinkle removing program. (For the
products with a steam function)
Excess amount of laundry may have been placed => Place
specified amount of laundry.
Steam application time may be selected in low level => Choose a
program with high amount of steam.
After completion of the program, the laundry may have stayed in
the machine for a long time => Take the laundry out as soon as the
program finishes, and hang it out.
Laundry odour not lessened with the odour removal program.(For
the products with an odour removal program)
Excess amount of laundry may have been placed => Place
specified amount of laundry.
Steam application time may be selected in low level => Choose a
program with high amount of steam.
A
WARNING!
• If the problem persists after following the
instructions in this section, contact your vendor
or an Authorized Service. Never try to repair your
product yourself.
C
NOTE
• In an event that you encounter an issue on
any part on your appliance, you can ask for a
replacement by contacting the authorized service
with the appliance model number.
• Operating the appliance with non-authentic parts
may lead the appliance to malfunction.
• Manufacturer and distributor are not liable for
malfunctions resulting from using non-authentic
parts.
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