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Troubleshooting TVee
Soundbar does not power on.
• Is the power supply plugged into a live wall outlet?
• Is the power supply properly connected to the soundbar power input?
No sound from TVee Soundbar.
• Is the soundbar connected to an audio source that is playing audio through its output?
• Is the soundbar set to the correct input source?
• Are the soundbar and subwoofer receiving power and turned on?
• Turn up the volume of the TVee soundbar.
• Turn up the volume of the television or cable box TVee is connected to.
• Check Mute status – is the Mute Button blinking red? Press the Mute Button on the soundbar.
• For digital TVs or other digital sources, make sure the output format is set to "Dolby Digital. " (See the source product's
set-up menu)
• For digital sources, make sure the optical cable is not kinked or broken. (This stops the digital light signal)
No Sound from the Subwoofer.
• Check the points in the "Soundbar does not power on, " section above.
• Turn up the volume control.
• Move the subwoofer closer to the soundbar.
• Check the Status Indicator to make sure the light is solid green.
Distorted sound from the Soundbar.
• Change the Trim Level switch setting to a lower number. (Aux 1 input only)
• Check the signal source to be sure the distortion is not originating there.
• Turn down the volume of the source until the distortion goes away.
Bass not loud enough.
• Turn up the subwoofer Volume control.
• Place the subwoofer closer to a corner in the room.
• Some televisions and cable boxes have a mode that limits the bass. Check that product's audio set-up menu and set
the audio mode to "wide" rather than "normal" or "narrow. "
TVee won't learn my remote control commands.
• Carefully follow the programming instructions.
• Hold the remote steady and 12 inches from the front of the soundbar.
• Press and release the remote control buttons s l o w l y !
• Check the remote control's batteries.
Note: TVee learns almost all IR commands, but some IR protocols cannot be programmed.
Volume of my television speakers gets louder than my TVee system over time.
• When the remote control volume button is held down your television may change volume levels faster then TVee.
• Use the buttons on the soundbar to adjust the volume of the TVee to the correct balance with the television speakers.
• If possible, use the television's set up menu to mute the television's own speakers.
The subwoofer seems to have interference with its wireless signal.
• The subwoofer could be too far from the soundbar to get a good signal. Try moving it closer.
Limited Warranty
Boston Acoustics warrants to the original purchaser of our TVee system that it will be free of defects in materials and
workmanship in its mechanical parts for a period of 5 years from the date of purchase. The warranty period for the electrical
components of TVee is 1 year.
Your responsibilities are to install and use them according to the instructions supplied, to provide safe and secure transportation
to an authorized Boston Acoustics service representative, and to present proof of purchase in the form of your sales slip when
requesting service.
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