Warranty - Thomas quick stick ambition Mode D'emploi

Warranty

Independently of the warranty obligations of the dealer arising
from the sales contract, we offer the following guarantee on the
appliance according to the conditions below:
1. The warranty period is 24 months from the day of delivery
to the first end user. This period is limited to 12 months for
commercial use or equivalent operational demands. To pursue
a claim, proof of purchase must be submitted.
2. Within the warranty period we will rectify all substantial,
verifiable functional inadequacies due to faulty design or
material defects by either repairing the defective parts or
replacing them at our discretion; the exchanged parts then
become our property. The guarantee does not extend to easily
broken parts such as glass, plastic, lights. Defects must be
reported to us immediately upon detection within the warranty
period. During the warranty period, the cost of labour and
of spare parts needed to rectify the malfunctions will not be
billed. In the case of unwarranted claims against our customer
service centre, the costs incurred will be charged to the
customer. Repair work at the customer's location or installation
site can only be requested in the case of large appliances.
Other appliances must be sent to our nearest customer service
centre, authorised repair shop, or to the factory.
3. There is no warranty obligation in the case of minor deviations
from product specifications which do not affect the value
or usability of the product caused by chemical or electro-
chemical effects, or by water, or damage generally resulting
from abnormal ambient conditions. In addition, no warranty
claims are accepted for damage resulting from normal wear
and tear, or from non-observance of the user manual or
inappropriate use.
4. Any claim under warranty is also void if persons not
authorised by us undertake any modifications or repairs to the
appliance.
5. Warranty services neither extend nor renew the warranty
period for the appliance or any installed replacement parts:
the warranty period for installed replacement parts ends
along with the warranty period for the entire appliance.
6. Additional or other claims, particularly those for compensation
for damage caused outside of the appliance – providing there
is no legally stipulated liability for this – are excluded.
We also offer you our customer service beyond the expiry of
your warranty period. Please consult your dealer or contact our
customer service department directly.
Right to technical changes reserved.
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