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Possible solution:
If the modem has worked previously and you removed the USB cable from the computer and then
reattached it, try another USB port. It may have been set up originally on the other USB port. You
should notice some minimal activity from your computer such as hard disk activity or an hour-
glass icon for a few seconds when you insert or remove a USB cable from the computer or the
USB device. If you do not see anything, your system may not be properly communicating with the
USB ports.
Possible solution:
Your USB port may not be enabled. To ensure USB is enabled on your system in Windows 98 or
Me, click Windows Start, Settings, and then Control Panel. Double-click the Systems icon and
then click the Device Manager tab. To ensure USB is enabled on your system in Windows 2000,
click Windows Start, Settings, and then Control Panel. Double-click the Systems icon, click the
Hardware tab, and then click the Device Manager button. All Windows users, if USB is enabled,
there will be a USB icon and the words "Universal serial bus controller" under the Computer icon.
If USB is not enabled, you will need to enable USB in the system's BIOS. Check with your com-
puter manufacturer's documentation for instructions. Once your USB port has been enabled in
your system's BIOS, Windows will automatically detect and install USB support when it restarts.
Problem: My 56K USB Faxmodem or my computer is performing erratically
after the modem is connected.
Possible solution:
Try using a powered USB hub or check with the manufacturer of your USB host controller for a
possible driver update.
Note:
We have found that some USB host controllers have power output issues which may
cause erratic performance for any USB device or the computer itself when any USB device
is in use.
PROBLEM: My software isn't recognizing my modem.
Possible solution:
Your communications software may not function properly if you have more than one version of
the software installed, you are using an older version, or you have more than one communica-
tions software package installed on your system. We highly recommend using the communica-
tions software provided with your modem on the Installation CD-ROM.
Possible solution:
You may not have the correct modem type selected in your software or in Windows. Windows 98
and Me users, click Windows Start, Settings, and then Control Panel. When Control Panel opens,
click Modems. Windows 2000 users, click Windows Start, Settings, and then Control Panel.
When Control Panel opens, click Phone and Modems and then click the Modem tab. You will see a
list of installed modems. You can also add, remove, or view the properties of modems from this
window. The U.S. Robotics modem you have installed should be present in the list of installed
modems. If none of the modem descriptions in the list matches your U.S. Robotics modem or no
modems are listed, your modem is not installed properly. Try reinstalling your modem.
Possible solution:
If you are using Dial-Up Networking, it may not be configured correctly. Check your configuration
and make sure you have the correct modem selected. Double-click My Computer, double-click
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