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FAQ
Can I use a bigger capacity AC power adapter with the dock to
charge my laptop?
Yes. You may use any available USB-C AC power adapter with the dock to charge
your laptop. When the USB-C AC power adapter is plugged into the docking
station, the docking station will consume maximum of 15W power when all ports
are connected and streaming data. The remaining power capacity will then be
directed to the connected laptop, with the maximum of 45W power.
Will this dock work when plugging into a Thunderbolt 3 port?
Yes, it will. The dock works when plugging into a Thunderbolt 3 port on your
computer. However, due to the supporting features by the operating systems, the
results will be different. For instance, Mac OS X supports only single display
extension when using a USB-C peripheral, but Windows OS can support multiple
display extensions.
Will this dock work when plugging into a Thunderbolt 2 port?
No it will not. The dock will only function when plugging into a USB-C port or
Thunderbolt 3 port. Please connect the docking station to your computer using the
tethered cable. The particular port on the docking station is not compatible with
Thunderbolt 2, but only Mini DisplayPort.
Will the dock work with Apple Super Drive?
No. The dock does not work with Apple Super Drive. The SuperDrive requires a
direct connection.
How many external hard drives can be connected to the dock?
Just one. The external hard drive must be connected to the USB port marked with
"BC 1.2" or Lightning logo. This USB port supports maximum of 1.5A power and
will be able to provide enough power to the external hard drive device.
My hard drive does not work when connected to the dock. Why?
Please make sure the external hard drive is connected to the USB port marked
with "BC 1.2" or Lightning logo. This USB port supports maximum of 1.5A power
and will be able to provide enough power to the external hard drive device.
Will this dock work with a Thunderbolt 2 display?
No. This dock's Mini DisplayPort does not support Thunderbolt 2 display.
Compliance Information
FCC Statement
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential setting. This product
generates, uses, and can radiate radio frequency energy and, if not installed and used as
directed, it may cause harmful interference to radio communications. Although this
product complies with the limits for a Class B digital device, there is no guarantee that
interference will not occur in a particular installation.
CE Statement
This device has been tested and found to comply with the following European Union
directives: Electromagnetic Capability (2004/108/EC), Low Voltage (2006/95/EC) and
R&TTED (1999/5/EC).
Limited Warranty
This product carries a 1 Year Limited Warranty. For the terms and conditions of this
warranty, please go to http://www.iogear.com/support/warranty
Register online at http://www.iogear.com/register
Important Product Information
Product Model_______________________
Serial Number_______________________
Contact
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Make sure you:
1. Visit www.iogear.com for more product information
2. Visit www.iogear.com/support for live help and product support
IOGEAR
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support@iogear.com
www.iogear.com
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