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Hardware Installation
MONITOR CONFIGURATION
Single Monitor
B
A
Laptop
HDMI
Up to 3840 x 2160@30 Hz
Up to 3840 x 2160@30 Hz
Windows 10 / Chrome OS /
Windows 10 / Chrome OS /
USB-C
Mac OS X
Thunderbolt 3
Windows 10 / Mac OS X
Dual Monitor
B
C
A
Laptop
HDMI
Mini DisplayPort
Laptop
Up to 1080P@60 Hz
Operating System
USB-C
Windows 10
Windows 10
Thunderbolt 3
B
B
A
A
Laptop
Laptop
mDP
VGA
Up to 1080P@60 Hz
Windows 10 / Chrome OS /
Mac OS X
Mac OS X
Windows 10 / Mac OS X
Windows 10 / Mac OS X
B
B
A
Not Avaliable
HDMI Mini DisplayPort
Up to 1080P@60 Hz
video resolution
Windows 10
Chrome OS / Mac OS X
Windows 10 / Mac OS X
FAQ
Why do I have no display when the dock is connected?
The USB-C port in your host laptop needs to support USB-C DisplayPort
Alternative Mode (DP Alt-Mode) for video viewing capability, otherwise the
docking station can only act as a data / Ethernet hub.
I have the dock connected with HDMI and MiniDP, but when I plug in
the VGA, only VGA works? Why?
HDMI and Mini DisplayPort (MiniDP) are digital signals, but VGA is analog signal.
The dock can only support one type of signal at a time. Therefore, HDMI and
MiniDP will work simultaneously, but VGA will work by itself.
Can HDMI and VGA work together?
No. HDMI and VGA ports will not function simultaneously as they are two different
signal types. HDMI is digital signal, and VGA is analog signal. Only one type of
video signal can be supported at a time.
Can MiniDP and VGA work together?
No. MiniDP and VGA ports will not function simultaneously.
Can I use a USB-C video adapter with this dock?
No. Video adapter converting from MiniDP, HDMI, or VGA to other type of video
interface will not work with this docking station.
When I connect to an Apple laptop, I can't extend the display of my
desktop, why?
Apple's Mac OS X does not support multiple display extension when on a USB-C
platform and/or connecting to a USB-C peripheral. USB-C Macbook with macOS
X 10.13.3 will only support one external display. USB-C Macbook with macOS X
10.13.4 will support two external displays in mirror mode. Thunderbolt 3 Macbook
will support two external displays.
Why does the Ethernet connection not working on the docking
station for my Apple laptop?
Please check your Networking Preference setting (Apple menu > System
Preference > Network. The default Interface might set to Thunderbolt Bridge.
Click Add button "+" at the bottom of the list at the left. Click the Interface pop-up
menu, choose the "USB 10/100/1000 LAN" as network interface and create a new
connection.
Can the dock charge my laptop?
No. The dock does not provide power to the connected computer or laptop. In
order for the connected computer or laptop to get charged, the computer needs to
be USB-C Power Delivery compatible and the dock needs to be connected to an
external USB-C AC power adapter.
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