Troubleshooting; General Warnings - RCA Symphonix Guide De L'utilisateur

USER GUIDE

Troubleshooting

Most problems with the RCA Symphonix earpiece
and charger can be resolved by trying the
following common troubleshooting solutions. Try
the solutions in the order listed. If you have any
further questions, please call our toll-free help line
at 1-888-225-2644 or visit RCASymphonix.com
There's no sound from the earpiece.
:: There is a 2-3 second delay when you first turn the
earpiece on before the circuitry is ready. This is
normal.
:: Make sure the earpiece is turned on. Put the
earpiece's on/off switch in the on (
:: Make sure the earpiece is charged. Place the earpiece
in the charger. When the Charging light turns solid
green, the earpiece is fully charged.
:: Make sure the tube and dome are clean. Follow the
directions on page 10 to clean them.
:: Make sure the sound inlet and microphone are clean.
Follow the directions on page 11 to clean them.
The sound from the earpiece isn't loud enough.
:: Try a different volume setting on the earpiece. Press
1 second on the earpiece's volume button until you
hear beeps. Two beeps is for volume level 2, three for
volume level 3.
:: Make sure the dome is inserted completely into your
ear. Gently wiggle it into your ear canal.
:: Make sure the tube is snapped onto the earpiece
properly and that the dome is fully seated on the end
of the tube.
:: Make sure the tube and dome are clean. Follow the
directions on page 10 to clean them.
:: Make sure the sound inlet and microphone are clean.
Follow the directions on page 11 to clean them.
:: You may be producing excessive earwax. Consult your
hearing or healthcare professional.
I hear feedback or whistling from the earpiece.
:: Make sure the tube is snapped onto the earpiece
properly and that the dome is fully seated on the end
of the tube.
:: Make sure the dome is inserted completely into your
ear. Gently press it into your ear canal.
:: If you are using the medium-sized dome (the one that
came pre-installed on the right tube), try installing
the larger dome that comes in this package. See the
instructions for replacing the dome on page 11.
:: You may be producing excessive earwax. Consult your
hearing or healthcare professional.
The earpiece keeps beeping.
:: This means the earpiece's battery needs to be
recharged. Place the earpiece in the charger. When
the Charging light turns solid green, the earpiece is
fully charged.
The sound is distorted/not clear.
:: Make sure the earpiece is charged. Place the earpiece
in the charger. When the Charging light turns solid
green, the earpiece is fully charged.
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) position.
:: Make sure the tube and dome are clean. Follow the
directions on page 10 to clean them.
:: Make sure the sound inlet and microphone are clean.
Follow the directions on page 11 to clean them.
:: Your RCA Symphonix earpiece may be damaged.
Contact customer service at 1-888-225-2644.
The charger isn't charging my earpiece/
No indicator lights on the charger.
:: You may have triggered the charger's protective
circuitry by putting the earpiece into the charger
backwards. The charger shuts off automatically to
protect the earpiece. To restore charging, unplug the
charger from the wall and plug it back in. Then follow
the directions on page 3 to place the earpiece in the
charger correctly.
The earpiece battery doesn't hold as much charge
as it used to.
:: All rechargeable batteries start to lose their charging
capacity gradually after years of use and/or hundreds
of times recharging. This is normal. If you notice your
earpiece battery doesn't hold as much charge as it
used to, use the RCA Symphonix Tune-Up service,
which includes battery replacement along with a
complete inspection and cleaning of your earpiece.
See the services brochure in this package or visit
RCASymphonix.com for more information.
There's wax in the tube
:: Use a section of monofilament fishing line (medium to
heavy-gauge) to clean inside the tube. You can also
use the tube-cleaning rod from the RCA Symphonix
cleaning kit, available from the accessories brochure
in this package or on RCASymphonix.com.
For further assistance with earpiece or charger
maintenance, visit RCASymphonix.com

General Warnings

If you have or think you may have any one of the
following symptoms, do not use this product until you
have consulted a physician:
:: History of excessive wax build-up
:: Pain or discomfort in the ear
:: Fluid or drainage from the ear within the past 90 days
:: Ear canal blockage, a lasting ear infection, or a
plugged up fullness feeling
:: Visible deformity of the ear
:: Sudden, rapidly progressing, or fluctuating hearing
loss within the past 90 days
:: Chronic difficulty hearing
:: Ringing in only one ear
:: Hearing loss only in one ear that worsened in the past
90 days
:: Spells of acute or chronic dizziness
Keep all parts of the RCA Symphonix earpiece and
charger away from children under the age of 3. These
components contain small parts that may present a
choking hazard.
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