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What's the issue
The door does
not stop moving
downwards.
The screen is
showing Battery
power is less
than 10% but the
batteries are new.
String stuck inside
the unit.
The light is flashing
when the door is
closed. Is there a
problem?
Door ajar error
message.
Woke up to a
door half closed
and a "door error"
message on the
screen.
8
TROUBLESHOOTING
Reason
The door mechanism is
designed to sense the door
tension and if the door does not
have a natural stopping position,
the mechanism will not be able
to sense where to stop.
When the doors are opening/
closing. The screen will display
the amount of power the motor
is using to perform the task.
A higher number will reduce
the lifespan of your motor. To
check the Battery status, please
refer to the "Checking the
battery status" section in this
instruction's booklet.
Some obstructions can cause
the string to become tangled
and jump out of the spindle.
The unit is designed to flash
once every 1.5 mins when the
door is closed. This will allow
you to confirm the door is
operating correctly even from a
distance when it's dark.
This could be due to an
obstruction preventing the door
from reaching its fully closed
position.
This could be due to an
obstruction preventing the door
from reaching its fully closed
position which lasted more than
15 minutes, or the 5 attempts to
close the door.
How to fix it
If a surface (such as a coop
floor) is below the intended door
closed position, you could put a
screw to stop the door from keep
moving.
For standard and premium
models, the ideal average
effort should stay below 30%.
For extreme units it can reach
up to 60%.
If the string is still visible, you
can use the Motion Control
to release it. Go into Misc.
Settings and scroll down and
select Motion control. Press
the down button until the string
becomes untangled. If the
string is not visible, you will
need to remove the front panel
to facilitate the untangling.
For assistance, visit
www.chickenguard.com
or contact us at
support@chickenguard.com.
Once completed, re-fit the front
panel and then press MENU.
You will be asked to re-setup
the door. Make sure that the
string keeps tension during this
process. It may be necessary
to lightly pull the string until
slack has been taken up.
N/A
Check for any obstructions
preventing the door from fully
closing such as straw piling
up on the floor and clear them.
The door will then try to carry
on closing every 3 minutes up
to a maximum of 5 times. (15
minutes).
Remove the obstruction, once
the sensor can feel the tension
on the string, it will reattempt to
close the door.
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