Troubleshooting
SYMPTOM
CORRECTIVE ACTION
Cleaner does not move.
Backwash and/or clean filter. Empty all baskets. This should help your cleaner attain the desired oscillation rate of
Oscillator is very slow.
400-600 times per minute.
Clear all debris from oscillator chamber, hose, or vac plate by-pass (if you have one).
Repair all sources of vacuum leaks (cracked vac plate, vac plate or reducer cone not seated properly, cracked hose, vac
plate by-pass adjusted too loosely). Adjust vacuum regulator.
Adjust valves to give maximum vacuum to the vacuum port or skimmer to which you are attaching the cleaner hose.
Reduce or shut off other skimmers and main (floor) drain.
NOTE: Each pool's hydraulic system is different. It may require some adjustments to skimmer and main valves before
you achieve the vacuum setting required for the best cleaner to operation. Once determined, mark the valves at that
position to ensure repeated success.
Filtration system (pump) does not develop enough vacuum. Consult your pool service professional.
In hot water, the hose may kink. The hose, when old, may have developed leaks (cracks or holes) or may get brittle.
Purchase new hose.
NOTE: It must be a Flotec hose for proper operation.
Cleaner climbs past
Oscillator is running too fast. Make sure vacuum regulator is installed.
water line of pool
If regulator is installed and cleaner still climbs out of the pool (sucking air), turn knob on the regulator
causing pump to
counter-clockwise to decrease the vacuum.
lose prime (suck air).
If Step 1 does not solve the problem, slightly open the main drain valve until the cleaner no longer climbs out
of the pool.
Cleaner coverage not
A clean filter system will help the cleaner to move much faster. Also, be sure to clean all baskets.
as expected.
Vinyl liner pools with a deep end hopper will require 6-8 hours to clean. In this time the cleaner should make at least 4 trips
to the shallow end. If not, call Customer Service at 1-800-365-6832.
Examine the lift brush mechanism as the cleaner is operating. To do this, you will have to turn the cleaner over while it
is running and submerged. If the lift brush does not move to the "down" position within 2 minutes, call Customer Service
at 1-800-365-6832.
The cleaner was not designed to work under solar covers. If you have a solar cover, only minimal coverage can be expected.
At times strong winds may hinder cleaner coverage!
Any cleaner might miss a spot. Your cleaner has been designed to accommodate the attachment of a vac-pole (telepole) by
use of the handle in the accessory bag. Attach pole for spot cleanups, steps, and swimouts.
Cleaner "stuck" in one
Examine the lift brush mechanism as the cleaner is operating. To do this, you will have to turn the cleaner over while it is
spot (more than 15
running and submerged. If the lift brush does not move to the "down" position within 2 minutes or less, call Customer
minutes).
Service at 1-800-365-6832.
Steps and "swimouts"
This cleaner was not designed to clean these areas. Use the handy telepole attachment, connect the pole, and clean
are not clean.
missed areas.
Cleaner flips on its
This is normal with some filter systems that develop a surge of back pressure when the system shuts off. The cleaner will
back when pump stops.
right itself when the system is restarted.
Hose comes loose
Use reducer cone when connecting to the skimmer or vac port.
when pump stops.
Cleaner hovers in one
Hose might be too short. Desired length can be measured from the point where the hose is connected, to the furthest point
area with hose fully
of the pool, plus a minimum of an additional 4'. If needed, purchase an 8' extension hose (part No. AT5111) from your local
extended.
dealer. Do not cut extension hose – use it full length even if it is a little long.
Hose keeps coiling up.
For best results, when hose is not in use, store it uncoiled, flat, and straight. If coiling is necessary, coil loosely.
Lay hose out flat and straight in the sunlight for a few hours prior to use.
For parts or assistance, call Flotec Customer Service at
1-800-365-6832
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