Troubleshooting - Alcatel Versatis Conference Guide D'utilisation

Versatis_Conference_uk.qxd
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8. TROUBLESHOOTING

If a problem arises, try this first: remove the battery pack from the Pod and disconnect the power supply from the base. Wait for about
1 minute, then reconnect the base and reinsert the battery pack into the Pod.
Problems
Nothing appears on the display.
There is no dial tone.
The reception quality is poor or
deteriorates during a call.
Your correspondent can't hear you.
The Pod doesn't ring.
The battery pack is still flat after several
hours on charge.
If the problem still persists, you can call the hotline on 02 07 867 00 16 from Monday to Saturday, 8 a.m. to 7 p.m. (calls are billed at
current rates).
The store where you bought your telephone is also able to provide information and after-sales service.
31/03/2005 16:04 Page 38
Causes
The Pod is not powered up.
The battery pack is flat.
The Pod is out of range of the base.
The battery pack is flat.
The device is not connected to the
telephone network.
You are out of range of the base, or
picking up interference.
You have ADSL.
The microphone is off: the Mute function
is active.
The ringer is off.
The Pod mains adapter is disconnected.
The Pod battery pack is defective.
Solutions
Check that the battery pack is positioned
correctly.
Reconnect the mains adapter to the Pod
to recharge the battery pack.
Move the Pod nearer to the base.
Reconnect the mains adapter to the Pod
to recharge the battery pack.
Check the phone socket connection.
Move the Pod nearer to the base.
Connect an approved ADSL filter
between the phone connector and the
wall socket.
See Section 4.2 "Mute function".
See Section 5.1.1 "Ring volume".
Check the connection to the 230V /
50Hz mains power supply.
Ask your reseller to supply you with a
new battery pack.