Return Information
•
A return merchant authorization number must be obtained from your
local Marantz Pro representative. For your representative go to
marantzpro.com.
•
A copy of the original sales receipt must also be included for the
equipment to be repaired under warranty.
•
The faulty equipment must be packed in its original packaging.
•
One additional outer layer of packaging must be included to ensure
product safety. Failure to do so may inadequately protect the
equipment in transit and therefore jeopardize the warranty.
•
Marantz Pro will not accept COD shipments and no call tags will be
issued for merchandise return.
•
Marantz Pro will not return repaired merchandise to customers by
priority service except by written request at the customer's cost.
Requests must be submitted in writing with returned merchandise.
•
The defective Marantz Pro equipment should be sent freight
prepaid with the return merchant authorization number printed
clearly on the outer packaging and original sales receipt enclosed to
your local service center.
Very Important
Please read this section before connecting this unit to your system:
For optimum performance:
• All slide faders are subject to wear. Excessive force can wear out the
faders quickly. User-replaceable slide faders are not covered by our
warranty.
• Never use spray cleaners on the slide controls. Residues cause
excessive dirt build-up and this will void your warranty. In normal
use, slide controls can last for many years. If they malfunction
(usually because of a dirty or dusty environment), consult a
professional technician.
• Always make sure that AC power is off while making any connections.
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