Austria Email SH Série Manuel D'instructions page 13

13. The enamelled internal boiler for water heaters is warranted for the specified period from the delivery date
provided all warranty terms described under Points 1 to 12 are observed with in full. If the warranty terms
have not been met, the legal warranty requirements of the respective country from which the appliance was
shipped shall prevail.
14. Claim satisfaction according to prevailing Austrian Product Liability Law:
Claims for compensation under the title of product liability are only justified if all prescribed measures and
necessities for fault-free and approved operation of the appliance have been met. This includes among other
things the prescribed and documented anode replacement, connection to proper operating voltage, pre-
vention of damage due to improper use, etc. From these conditions it can be concluded that if all requi-
rements are met (norms, installation and operation guide, general guidelines, etc.), the device or product
fault resulting in the secondary damages would not have occurred. Furthermore it is mandatory that for
processing of the claim the necessary documentation such as the part number and manufacturing number
of the water heater, the seller's invoice and that of the executing license holder as well as a description of the
malfunction for a laboratory study of the appliance in question (absolutely required, since a specialist will
study the appliance and analyze the cause of failure) be provided. To prevent misidentification of the water
heater during transport, it must be marked with a highly visible and legible marking (preferably including
address and signature of the end customer). Corresponding pictorial documentation indicating the extent of
the damage, the installation (cold water line, hot water outlet, heating outgoing and return, safety fixtures,
expansion tank if present) as well as the defect location on the water heater is also required. Furthermore
the manufacturer reserves the express right to require that the purchaser provide all the documents and
equipment and equipment parts necessary for clarification. The prerequisite for performing services under
the title of product liability is that it is the claimant's obligation to prove that the damage was caused by the
manufacturer's product. Damage compensation according to the Austrian Product Liability Law is subject to
a 500 Euro deductible. Until the entire matter is clarified and the circumstances as well as determination of
the causal factors are established, the manufacturer is held faultless. Non-observance of the operating and
installation guide and/or the relevant norms is considered negligent and will result in a liability disclaimer
within the scope of compensation for damages.
The illustrations and data are not binding and may be modified without notice when technical improvements
are made.
Subject to printing errors and technical changes.
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