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Troubleshooting

If there is a problem with your shredder, check these symptoms and remedies. If you
cannot solve the problem, contact Fellowes customer service. Do not open shredder
head to attempt repair. You could be exposed to serious electric shock and will void the
warranty.
Symptom
Ready Light (F) will not light.
Shredder does not start or stops
while shredding.
Basket ajar/basket full
light (H) is on.
Paper jam light (I) is on.
Overheat light (J) turns on and
shredder will not operate.
Shredder sheet capacity decreases,
noise level increases, or cutting cylinders
stop with a squeak or rubbing sound.
Shredder runs for a few seconds after the
paper has cleared the cutters.
6
Remedy
Make sure shredder is plugged in and
the control switch (E) is in the automatic
[I] position.
• Make sure shredder is plugged in and
control switch (E) is in the automatic [I]
position.
• Shredder is jammed. Follow the
instructions under Operation.
Make sure the waste basket (A) is all the
way into the cabinet. Empty the waste
basket. Follow the instructions under
Operation.
Clear the paper jam. Follow the
instructions under Operation.
Wait 30 minutes for shredder to cool
down before trying again.
Oil the cutting cylinders. Follow the
instructions under Maintenance.
No action required. This is a self-cleaning
function.

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