T ROU B L E SH O O T I N G
Troubleshooting
SERV IC E IN D IC AT O R
flashes in control panel display.
•
Verify condenser is clean.
•
Turn unit off at the control panel, then on. If indicator
continues to flash, contact Sub-Zero factory certified
service.
UN IT OP ER AT I O N
No lights or cooling.
•
Verify power is on.
•
Verify electrical power to unit and home circuit breaker
is on.
No lights.
•
Door/drawer may have been left ajar which has disabled
lights to eliminate excess heat. If lights are out, close
door/drawer for one hour. If lights are still out, contact
Sub-Zero factory certified service.
•
Cabinet lighting must be replaced by Sub-Zero factory
certified service.
Frost, condensation or ice build up inside unit.
•
Verify condenser is clean.
•
Verify door/drawer is closing properly.
•
Verify door/drawer has not been left ajar.
•
Verify door/drawer gasket does not have rips or tears. If
it does, contact Sub-Zero factory certified service.
•
If icing is heavy, turn unit off and use a hair dryer to melt
ice. Hair dryer should be set on low and kept moving
at all times. Once ice has melted, wipe up water with a
cloth or paper towel.
|
8
English
High temperatures, unit runs excessively or unit giving
off too much heat.
•
Verify condenser is clean.
•
Verify door/drawer is closing properly.
•
Verify door/drawer has not been left ajar.
•
Increased ambient temperatures may cause compres-
sors to run longer.
•
If temperature display shows 7°C and 13°C, but is not
cooling, unit may be in showroom mode. Contact your
authorized Sub-Zero dealer.
ODOR
•
Unit should be cleaned before using for the first time.
This will clear any odors that may have been trapped
during shipping.
•
Uncovered food could create odor which may require
cleaning.
ICE P RO D UC T IO N
No ice.
•
Verify ice cube indicator appears in control panel display.
•
Verify ice maker has been on for at least 24 hours.
•
Verify freezer temperature near -18°C.
•
Verify ice container is properly installed.
•
Verify ice maker arm in down position.
•
Verify water is being supplied to unit.
Blue or green ice.
•
Possible copper supply line corrosion. Contact plumber
to clean or replace.
Black flecks in cubes.
•
Stop use and contact Sub-Zero factory certified service.
Bad taste.
•
Defrost freezer and clean with soap and water.
•
Place coffee grounds or charcoal briquettes in freezer to
absorb odor.
Hollow cubes.
•
Clean condenser. Contact Sub-Zero factory certified
service if unresolved.
SE RV ICE
•
Maintain the quality built into your product by contacting
Sub-Zero factory certified service.
•
When contacting service, you will need the model and
serial number of your unit. Both numbers are listed on
the product rating plate. Refer to page 4 for rating plate
location.
•
For warranty purposes, you will also need the date
of installation and name of your authorized Sub-Zero
dealer. This information should be recorded on page 2.