Troubleshooting Tips - GE Profile SmartDispense SPBD880 Manuel D'utilisation Et D'installation

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Troubleshooting Tips

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Problem
Low Detergent/Fabric
Softener message is on
Cycle will not start and
Empty Detergent/Fabric
Softener message is on
"SmartDispense pedestal
not connected" message
appears on screen
Washer waits two
minutes before adding
water at the beginning
of the first cycle
Washer starts to spin
at the beginning of the
wash cycle before water
is added
Possible Causes
The SmartDispense ™ system has
approximately 10 cycles worth
of liquid HE (High Efficiency)
detergent/concentrated liquid
fabric softener left in the
SmartDispense pedestal
(20 cycles of 2x liquid
HE [High Efficiency] detergent,
30 cycles of 3x liquid
HE [High Efficiency]
detergent, etc.)
SmartDispense system was
incorrectly set to draw from
an empty tank
SmartDispense system was
filled with less than 100 ounces
of concentrated liquid
HE (High Efficiency) detergent
The SmartDispense system has
no usable cycles worth of liquid
HE (High Efficiency) detergent/
concentrated liquid fabric softener HE (High Efficiency) detergent/concentrated liquid fabric
left in the SmartDispense pedestal. softener. If using a different brand or concentration
Some residual liquid
HE (High Efficiency) detergent/
concentrated liquid fabric
softener will remain in the bottom
of the tank to prevent air from
entering the SmartDispense
supply lines
SmartDispense system was
filled with less that 100 ounces
of concentrated liquid
HE (High Efficiency) detergent
Hose and electrical connectors
not installed correctly on the back
of the machine
Sensor connections are not made
Washer is priming the lines
of the SmartDispense system
Washer is sensing the size
of the load in the basket
What To Do
• Fill the SmartDispense reservoir with liquid
HE (High Efficiency) detergent/concentrated liquid fabric
softener if using the same brand and concentration
of liquid HE (High Efficiency) detergent/
concentrated liquid fabric softener. If using a different
brand or concentration of liquid HE (High Efficiency)
detergent/concentrated liquid fabric softener, follow
the steps to remove and rinse the tank and clean fabric
softener sensor before refilling. After filling the tanks,
adjust the SmartDispense settings if changes were made
to the detergent concentration. The Low indicator will turn
OFF the next time the controls are powered.
• Adjust the SmartDispense settings to draw from
the correct tank. The Low Indicator will turn OFF
the next time the controls are powered.
• Add additional liquid HE (High Efficiency) detergent
to the tank. The Low Indicator will turn OFF the next time
the controls are powered.
• Fill the SmartDispense reservoir with liquid HE (High
Efficiency) detergent/concentrated liquid fabric softener
if using the same brand and concentration of liquid
of liquid HE (High Efficiency) detergent/concentrated liquid
fabric softener, follow the steps to remove and rinse
the tank and clean fabric softener sensor before refilling.
After filling the tanks, adjust the SmartDispense settings
if changes were made to the detergent concentration.
The Empty indicator will turn OFF the next time the controls
are powered.
• Add additional liquid HE (High Efficiency) detergent to
the tank. The Empty Indicator will turn OFF the next time
the controls are powered.
• Make sure the 2 hose and electrical connections on the
back of the washer and pedestal are made. Remove and
reinstall each connection if needed, making sure to tighten
the connector down as much as possible.
• Make sure all 3 sensors are plugged securely into the
connector at the rear of the drawer inside the pedestal.
Lift up on the sensor cover at the rear of the drawer to
make sure these connections are made.
• The first time your washer recognizes that the
SmartDispense system has been activated, it will
automatically fill the supply lines with detergent and/or
fabric softener for all active tanks. This process will last
approximately two minutes and will only occur at the
beginning of the first cycle that uses the SmartDispense
system.
• The washer will spin for a short time at the beginning
of every cycle when SmartDispense has been selected.
By sensing the size of the load in the basket, the washer
will be able to determine how much liquid HE (High
Efficiency) detergent/concentrated liquid fabric softener
to dispense.
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