Faq - Troubleshooting - TrekStor i.Beat organix 2.0 Mode D'emploi

9) FAQ – Troubleshooting
This section contains information on eliminating problems with your MP3 player.
Problem
My MP3 player cannot be
turned on.
My MP3 player freezes.
My MP3 player does not
respond when I press a
button.
I do not hear any music from
the earphones/headphones.
I transferred files to my MP3
player. The MP3 player cannot
play these files.
EN
32
Possible cause
The HOLD function is
activated.
No power
External effects
The HOLD function is
activated.
Wrong file format
What can you do?
Check if the key lock (HOLD switch/HOLD function) of the
MP3 player is activated. If yes, deactivate the key lock as
described in the operating instructions.
With an MP3 player that has an integrated battery:
When the battery is dead, charge your MP3 player either
with a USB cable connected to your PC, or with a USB
charger.
With a battery-operated MP3 player:
The battery is dead. Replace the battery. Only use alkaline
batteries. To find out if your MP3 player can also be operated
with rechargeable batteries, contact our support team.
The battery was incorrectly inserted. Check the polarity
of the battery.
External effects (such as an electrostatic discharge) can
cause your MP3 player to malfunction. If the malfunction
continues after you turn your MP3 player off and on,
reset the player or update the firmware (the software of
the MP3 player). You can find the procedure for this in
the operating instructions. The current firmware for your
MP3 player is on our website under "Downloads". If you
have any questions concerning the firmware update that
were not answered in the instructions, please contact our
support team.
If this repeatedly occurs for a specific audio file, the file
may be damaged. Delete the file.
If this does not eliminate the problem, reset the player
if possible. If your MP3 players still freezes, update the
firmware.
Check if the key lock (HOLD switch/HOLD function) of
your MP3 player is activated. If yes, deactivate the key lock
as described in the operating instructions.
Check if an audio file is being played (the display of
the elapsed or remaining time is changing). If not,
start playback.
Make sure that the stereo jack of the earphones/
headphones is firmly seated in the jack socket.
Check if the volume of your MP3 player is loud enough.
The files might be in a format that your MP3 player
cannot play. The file formats supported by your MP3
player can be found on the respective datasheet on the
TrekStor homepage at www.trekstor.de.