10 Troubleshooting - Philips Avance HD3198 Mode D'emploi

10 Troubleshooting

If you encounter problems when using this multicooker, check the following points
before requesting service. If you cannot solve the problem, contact the Philips
Consumer Care Center in your country.
Problem
The light on the button
does not go on.
The display does not
function.
The rice is not cooked.
The rice is too dry and
not well cooked.
The multicooker does
not switch to the
keep-warm mode
automatically.
Solution
There is a connection problem. Check if the power cord is
connected to the multicooker properly and if the plug is
inserted firmly into the power outlet.
The light is defective. Take the appliance to your Philips
dealer or a service center authorized by Philips.
The multicooker is not connected to the power supply.
If there is no power supply, the power failure backup
function does not work and the display does not function.
The battery for the display runs out of power. Take the
appliance to your Philips dealer or a service center
authorized by Philips to have the battery replaced.
There is not enough water. Add water according to the
scale on the inside of the inner pot.
You did not touch and hold the start button (On/Off) for 3
seconds.
Make sure that there is no foreign residue on the heating
element and the outside of the inner pot before switching
the multicooker on.
The heating element is damaged, or the inner pot is
deformed. Take the multicooker to your Philips dealer or a
service center authorized by Philips.
Add more water to the rice, and cook for a bit longer.
You touched the keep-warm button (Chaud) before
starting the cooking process. In this case the multicooker
will be in standby mode after the cooking is finished. Refer
to the chapter "Warm Keeping" and learn more about the
warm keeping function.
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