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FAQ
Q1: What is the operating temperature of this unit and how to store it?
A: This unit is lithium polymer battery, operating temp is -20-60 ºC/ -4-140ºF. If the ambient
temperature is higher than 60ºC/140ºF, the internal construction of the battery cells may be
damaged, it may swell and become unsafe. So don't store the device in vehicle which parked
in hot weather for long periods of time.
Q2: What should I do if this unit can't charge up?
A: Charge it with a usb-c cable and wall charger for a full overnight period. If it still does
not work, contact us at: fiona@gooloo.com ( Attach your order ID).
Q3: What should I do if this unit can't charge other devices?
A: Try to charge the device with another charging cable, If it works, which means the charging
cable we provided is defective, we will provide you a new one; If it still does not work, please
email us at: fiona@gooloo.com ( Attach your order ID).
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