Santevia 30-Day
Money-Back Guarantee
Santevia guarantees your satisfaction with our products. If you are
unsatisfied for any reason with your product purchased directly from
Santevia, you may contact us and return or exchange it within 30 days of
the original delivery date. To initiate a return, please email us at
help@santevia.com.
Your Gravity Water System is warranted to be free from defects in
workmanship for the period of 90 days (filters for 30 days). Proof of
purchase is required to submit a warranty claim. Your Gravity Water
System will last decades if maintained properly. If you need replacement
parts visit us online at Santevia.com.
Good To Know
Do not store your Santevia
Gravity Water System in direct
sunlight and keep it away from
heat sources such as a stove.
Clean your system each time you
replace the filters. To purchase
new filters, visit santevia.com or a
Santevia retailer near you. A list of
retail locations is available on our
website.
English
Boil water advisories – if your
municipality is under a boil water
advisory, you must boil your
water prior to use with the Gravity
Water System.
The system is designed for use
with biologically safe, potable
water only. If you are unsure
whether your water is
biologically-safe, please contact
your local water sanitation
organization for more information.
support.santevia.com