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In some cases your plancha will light back because of an
insect crawling inside the burner venturi or a spider
spinning its web inside the burner. This can be rectified by
using a bottle brush inserted through the burner venturi and
pushing it into the burner over the burner length. If condition
persists consult your gas dealer.
SERVICING
Your gas plancha should be serviced annually by a
competent registered person.
WARRANTY
The warranty period for our products is 2 years, unless otherwise stated, starting from the date of
initial purchase or the date of delivery.
If you have any problems or questions, you can easily access our help pages, troubleshooting tips,
FAQ, and user manuals on our service site: https://sav.hkoenig.com.
By typing the reference name of your device in the search bar, you can access all available online
support, designed to best meet your needs.
If you still cannot find an answer to your question or problem, then click on "Did the answer solve
your problem?". This will direct you to the Customer Support Request Form, which you can fill out
to validate your request and get help.
WARRANTY CONDITIONS
The warranty covers all failures occurring under normal use, in accordance with the usage and
specifications in the user's manual.
This warranty does not apply to packaging or transportation problems during shipment of the product
by the owner. It also does not include normal wear and tear of the product, nor maintenance or
replacement of consumable parts.
EXCLUSION OF WARRANTY
- Accessories and wearing parts (*).
- Normal maintenance of the device.
- All breakdowns resulting from improper use (poor conditions of use, etc.), insufficient maintenance
or misuse of the device, as well as the use of unsuitable accessories.
- Damage of external origin: fire, water damage, etc.
- Any equipment that has been disassembled, even partially, by persons other than those authorized
to do so (notably the user).
- The products whose serial number would be missing, deteriorated or illegible that would not allow
its identification.
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