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Troubleshooting
Before requesting service or assistance, please follow
these simple guides to resolve the problem. If an error
message appears, follow the message's instructions.
If the problem still persists, please contact your local
Panasonic dealer for assistance.
Screen
Red, blue, green or black spots on the screen.
This is the characteristic of liquid crystal panels.
The liquid crystal panel is built with very high
precision technology. Occasionally, a few non-
active pixels may appear on the screen as points
of red, green, blue or black. This does not affect
the performance of your TV and it is not a quality
problem.
Chaotic image, noisy.
Set [Noise reduction] in the [Picture] menu to
remove noise (p. 18).
Check nearby electrical products (car, motorcycle,
fluorescent lamp).
No image is displayed.
Check the settings of [Contrast] or [Brightness] in
the [Picture] menu (p. 18).
Check the TV is in AV mode. If the TV is in AV
mode, check the selected input mode match the
output of the external equipment (p. 19).
Unusual image is displayed.
Turn the TV off with Mains power On/Off switch
(p. 16), then turn it on again.
Pictures from equipment connected via HDMI are
unusual.
Check the HDMI cable is connected properly.
Turn the TV and equipment off, then turn them on
again.
Check an input signal from the equipment (p. 12).
Use equipment compliant with EIA/CEA-861/861D.
Sound
No sound is produced.
Check the sound mute setting (p. 18) and volume.
Low level or distorted sound.
Sound signal reception may be deteriorated.
Sound output via HDMI connection is unusual.
Set the sound setting of the connected equipment
to "2ch L.PCM".
General
The TV goes into Standby mode.
This TV is equipped with auto power standby
function (p. 16).
The remote control does not work or is
intermittent.
Replace the batteries (p. 10).
Point the remote control directly at the remote
control signal receiver of the TV (within about 7 m
and 30 degree angle).
Situate the TV away from sunshine or block
sources of bright light from shining on the remote
control signal receiver of the TV.
Parts of the TV become hot.
Even if the temperature of parts of the front, top
and rear panels has risen, these temperature
rises do not cause any problems in terms of
performance or quality.
The TV panel moves slightly when it is pushed
with a finger.
Clattered sound might be heard.
There is some flexibility around the panel to
prevent damage. This is not a malfunction.
Overcurrent error message appears.
The connected USB device might cause this error.
Remove the device and turn the TV off with Mains
power On/Off switch, then turn it on again.
Check foreign objects are not inside the USB port.
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